Payments Support Sr. Engineer
1 week ago
**Role purpose**:
To operate and maintain the Services Management Payments nodes based on daily working hours & On call basis, solve individual or global internal/external customers complains., report and escalate the network problems according to the agreements & rules, and to implement required network changes with mínimal impact on the customers.
**Key accountabilities and decision ownership**
- Perform housekeeping and system monitoring to prevent problem before its occurrence.
- Act upon escalated alarms /complains from the services operations front line Team.
- Solve individual or Global Customers Complains through remedy system (Seibel) or mails.
- Implement required network configuration and operational changes including Upgrades & expansions.
- Escalate and follow up problems with vendors, evaluate & implement their recommendations.
- Regular management update as per agreed on KPIs
**Core competencies, knowledge and experience**:
- 1-3 years of relevant experience in telecom/IT.
- Sound technical capability and leadership skills.
- Excellent interpersonal and communication skills.
- Excellent presentation skills.
- Ability to work under pressure.
**Must have technical / professional qualifications**:
- BSc of Engineering in Telecommunications or Computer science.
- Advanced knowledge of telecom network services and telecom protocols SS7,TCP/IP.
- Advanced knowledge in IT operating systems (Unix, Linuxetc.) and system administration.
- Advanced knowledge of Database technologies, has a good knowledge in Data Base administration.
- Good knowledge on security and audit concept
- Hands on experience at (Clustering solutions, Database Administration, virtualization & Application servers Weblogic, TomCat & Jboss )
- Good knowledge of computer programing languages and scripting.
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