Business Solution Service Management Supervisor

2 weeks ago


مصر, Egypt Vodafone Full time

**Job Responsibility**:

- Supervise and lead Service management function
- Holds accountability for the Quality of solutions provided to top accounts.
- Act as the primary point of contact for the customer and escalation point for all operational issues and activities
- Possess excellent communication, negotiation, presentation, and organization skillsets, fully empowered to coordinate all entities involved in technical performance of our solutions
- Direct and indirect People management with ability of managing people remotely
- Strong communication skills in order to create and share best work processes with stakeholders.
- Able to work well under pressure and can handle escalations calmly and competently
- Fluent in both spoken and written English
- Ability to work on flexible hours



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