Business Solution Service Management Supervisor

**Service Management Group is looking for a passionate Associate Solution Developer!** SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional...

**About the role**: The objective of Global Conferencing team, inside Collaboration & Contact Center Business Line, is to develop and manage products portfolio of audio, web and videoconferencing solutions. In this portfolio, Open Videopresence Management / Hybrid range of offers provides to our large customers video equipment with installation and...

**Description**: - Holds accountability for the Quality of solutions provided to top accounts. - Act as the primary point of contact for the customer and escalation point for all operational issues and activities **Skills & Qualifications**: - Possess excellent communication, negotiation, presentation and organization skillsets, fully empowered to...

**_IT Business Solutions Manager_** **_What this role is about?_** An important aspect of the role is ensuring that external service providers and contractors adhere to their commitments and stay within the allocated budget. **_What will you do?_** - Lead projects to adapt and implement centralized systems at the regional or local level. It encompasses...

mission / role purpose Solution Architect are experts in solutions and/or technology related to the value propositions offered by their Business Line. This enables them to have an expert dialogue with the Customer and with the account team supporting the Business Line and general sales growth. key accountabilities Understand customer’s objectives and...

About the job Sr Supervisor, Solutions Provisioning **1. Purpose of the job** Responsible for the overall technical part for Enterprise & SMEs projects during implementation phase in order to achieve team productivity targets. Responsible to deliver multiple services (as: data, internet, link2work, IPCC, VOIP...) over different medias type (as: local...

About the job Sr. Supervisor, Sales Solutions **Purpose of the Job** Maintain business requirements, improves quality of service, understands major issues, aligns decisions with global strategy, maintain projects delivery quality within SLA, all operational KPIs **Duties and Responsibilities** - Projects manager and owner for new coming projects in his...

About the job Sr. Supervisor, Solution Architecture **Purpose of the job** Responsible for designing the best possible solution that should be aligned with the technical road map and the business requirements and architecture and design authority across IT organization as well as in charge of resolving Technology disagreements among different IT teams....

About the job Sr. Supervisor, Solution Architect **Purpose of the job** Responsible for designing the best possible solution that should be aligned with the technical road map and the business requirements. His architecture and design authority across IT organization. In charge of resolving Technology disagreements among different IT teams. Responsible of...

**Role Purpose**: - To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and address its root causes to drive improvement in customer experience insuring the lead in Cloud computing services, Data Innovations and Mobile Internet. - To Own all new customized enterprise solutions through Cloud Service - To...

**About the role**: OINIS est une entité dédiée à la mise en place de solutions réseaux internationales. La mission d’OINIS est de concevoir, planifier, déployer et exploiter les réseaux internationaux et longue distance (Backbone), ainsi que les infrastructures SI du groupe Orange. - Rejoindre OINIS, c’est rejoindre une équipe d’hommes et de...

**About the role**: **Job Purpose** Professional working experience in handover from pre-sales as well as Design, Build & Run phases of the platform life cycle **Handover Presales/Build phase** - Takes part to the internal handover kick off and customer kick off. - Ensures the validation of the technical information sent by the Solution Architect and...

**About the role**: **Mission / Role Purpose** A billable professional consultant who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment....

**About the role**: The purpose of Service Readiness Manaegr role is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams. DUTIES &...

About the job Service Excellence Supervisor - ICT Services and Products **Job Purpose**: As a Service Excellence Supervisor within our organization focusing on ICT Services and Products, your role is crucial in supporting the Service Excellence Manager in maintaining the highest standards of quality and performance. You will assist in evaluating service...

**About the **role**: The Senior Solution Architect role is a critical part of the Orange Cloud practice. Our goal is to be a leader in the hybrid cloud market and ensure that our customers receive the best technical consultative advice and guidance possible. **Main areas of responsibility**: - Take lead in the intersection of "sales" and "tech" with a...

About the job Sr. Supervisor, Marketing Solutions **Purpose of the job** Lead the feasibility assessment, budget estimation, planning for the marketing projects assuming an advisory role for technical feasibility for the the required concepts/ quick wins for implementation and exploring the new features, suppliers products proposing long term technology...

**About the role**: As Customer eXperience solution architect you will be called to help Orange Business customers fundamentally improve the experience they extend to their customer and suppliers by incorporating advanced automation technologies to streamline their interactions. Customer eXperience (CX) and Employee eXprerience (EX) are main pillars of...

**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...

**About the role**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...