Business Solution Service Management Supervisor

About the job Supervisor, Service Management Assurance **Purpose of the job** Provide Architecture Solutions, implementing, administering & customizing Service management assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt. **Duties and responsibilities** - Develop technical solutions and...

**Description**: As a Sr. Supervisor for SME solution Team you will be responsible for increasing Vodafone Solution market Share. **Job Responsibility**: - Maintain proper and consistent cross operation within all channels. - Ensure bullet proof operational processes to guarantee success of business model. - Ongoing coaching and monitoring of performance...

Role purpose: - To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and address its root causes to drive improvement in customer experience insuring the lead in Cloud computing services, Data Innovations and Mobile Internet. - To Own all new customized enterprise solutions through Cloud Service - To...

Service Solution Architect -2200011I **Applicants are required to read, write, and speak the following languages**: English, Arabic **Preferred Qualifications** **Background**: Advanced Customer Support (ACS) is a business unit within Oracle that establishes long-term service relationships with many of Oracle's largest customers. ACS Service Solution...

Service Solution Architect -22000CFU **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Background**: Advanced Customer Support (ACS) is a business unit within Oracle that establishes long-term service relationships with many of Oracle's largest customers. ACS Service Solution...

**About the role**: As Customer eXperience solution architect you will be called to help Orange Business customers fundamentally improve the experience they extend to their customer and suppliers by incorporating advanced automation technologies to streamline their interactions. Customer eXperience (CX) and Employee eXprerience (EX) are main pillars of...

**About the role**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...

**About the role**: **Job Purpose**: Delivers architecture studies and related architecture deliverables (HLD, TAD, specs,...) Ensure E2E consistency of solutions Ensure solutions and related deliverables fits the requirements (functional and non functional) Drive solution choices and technical roadmap, aligned with strategy Define hosting...

**About the role**: **Mission / role purpose** A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is...

**About the role**: **Responsibilities**: - Holds accountability for the Quality of solutions (LAN, UC, SD-WAN, etc.) provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Works hand-in-hand with operational teams to ensure effective...

**About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...

At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: - Passion for consumers and customers - Care for people and planet - Enjoyment of life - Courage to dream and pioneer **Duties and Responsibilities** - Provide the second line support for...

**About the role**: **Job Purpose** Professional working experience in handover from pre-sales as well as Design, Build & Run phases of the platform life cycle **Handover Presales/Build phase** - Takes part to the internal handover kick off and customer kick off. - Ensures the validation of the technical information sent by the Solution Architect and...

About the job Supervisor, Base & Value Management **Purpose of the job** Ensure solutions delivery matching business and technology requirements. Responsible for for availability, delivery and resolution of solutions. incidents for CRM solutions **Duties and responsibilities** - Support and develop day to day projects and ongoing operations - Set...

**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...

**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

**About the role**: As part of the continuous improvement of services, he/she is responsible for: - Taking responsibility for a service right after handover from the Service Implementaton Expert (SIE) which takes place prior the service commercial launch. The SLM takes over the process, procedures and training around the new service offerings or their...

**About the role**: **Job purpose** The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains. In this context, the ServiceNow development Cairo...

**About the role**: **Job purpose** The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains. In this context, the ServiceNow development Cairo...