Senior Customer Service Manager

**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

Providing help and advice to customers using your organization's products or services; - Keeping accurate records of discussions or correspondence with customers;analyzing statistics or other data to determine the level of customer service your organization is providing. - Producing written information for customers, often involving use of computer...

**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...

**votre rôle**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange -...

**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...

Are you ready to start a new adventure pioneering together with us? We are looking for a brilliant Customer service manager We're looking for a Customer service manager to improve retention, engagement, and loyalty for our customers. This will be done by developing communication and content strategies to improve customer and prospect...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

**Archer - **Analyst, Customer Services** **Principal Responsibilities**: - Reviews technical solution articles for accuracy and completeness and gives feedback to the authors. - Acts as a remote customer advocate to champion specific customer needs in collaboration with field team. - Understands and uses spheres of influence extending outside of the...

The Senior Customer Marketing Manager’s mission is to design and implement high-performance customer growth programs to ensure that we can retain, grow and expand our existing customer base. You will work closely with customer success, account management, customer experience manager as well as product marketing manager to develop a customer segmentation...

**COMPANY DESCRIPTION** The Customer Service Manager will provide a leading role in organizing and monitoring our Customer Service department to ensure our customers receive the highest levels of service. The Customer Service Manager is responsible for providing strategic leadership to the customer service and call center teams, to deliver exemplary...

**Purpose** Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. - Handle all GCS cases, follow up and close all requests. - Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. -...

**About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...

**Job Purpose & Primary Job Responsibilities** As Export Customer Service Coordinator are responsible for providing frontline responses to queries from our clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. - Provide efficient solutions and initiate proper alternate options for resolving the...

**About the role**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

Establish a Customer Service Department Experienced in Customer Service Founded in 1995 by a group of young entrepreneurs, JOBMASTER initially started as a pioneering recruitment firm serving the Egyptian market from entry to executive levels. Gaining rapid acclaim throughout the years, from our enhanced knowledge and accumulated practical experience in the...

Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...

The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures that the CS team and call...

Bachelor’s degree or equivalent experience - People management experience - 2+ years project management experience - 3+ years’ experience in leading teams’ - Fluent English (Conversation and Writing) Job summary Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our...