Customer Service Executive- Alexandria

4 weeks ago


مصر, Egypt Aramex Full time

**Purpose**

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
- Handle all GCS cases, follow up and close all requests.
- Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
- Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
- Manage and meet customer expectations.
- Respond to all customer's inquiries to improve their customer service experience.
- Provide excellent customer service for customers as per Aramex CS standards.
- Facilitate the flow of information horizontally and vertically.
- Collaborate with the team to achieve the team objectives.
- Serve all customer's inquiries and provide full information and advice.
- Close pending cases in a timely manner.
- Achieve Aramex customer service KPIs Pass the customer service audits.
- Support to solve the bad address shipments if needed.
- Implement Customer Service KPIs
- Sustain high customer satisfactory service level.
- Follow up on domestic and express outstanding shipments for cash if needed.
- Ensure customer satisfaction to retain customer.

**Job Requirements**
- Customer Service Experience (1-2) years
- Bachelor’s degree Holder (Logistics/ Supply chain Major Preferably)
- Customer-oriented
- Excellent Communication Skills
- Problem Solver
- English Language Fluency

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.



  • مصر, Egypt Jotun Group Full time

    SUMMARY OF THE ROLE Are you committed to delivering exceptional customer service? We are seeking a proactive and customer-focused Customer Service Executive to join our dynamic team. In this role, you will be the face of our company, ensuring smooth interactions with both customers within the organization and those outside of it. As a Customer Service...

  • Sales Executive

    3 weeks ago


    مصر, Egypt Jotun Group Full time

    SUMMARY OF THE ROLE We are currently seeking a highly motivated Sales Executive - Decorative to join our Sales team. In this role, your primary objective will be to support the Area Sales Manager in promoting and selling our wide range of Decorative products to new, existing, and potential customers. By utilizing Jotun's advanced sales tools and techniques,...


  • مصر, Egypt Teleperformance Full time

    _**Teleperformance is finally hiring in Alexandria.**_ - **Role Description**_ - **Qualifications**_ - _**English fluency B2 or C1 and Communication skills**_ - _**Excellent written and verbal communication skills in English and Arabic**_ - _**Strong problem-solving skills.**_ - _**Ability to work well in a team-based environment.**_ - _**Flexible with the...

  • Customer Service

    3 weeks ago


    مصر, Egypt MULTILINE INSURANCE AGENCY INC Full time

    **About us** **American Insurance Agency Based in New York.** **Company Description** We are an American Insurance Agency established in 1995. specializes in personal and commercial insurance. With a commitment to tailored coverage and exceptional service, we safeguard individuals and businesses, providing peace of mind through reliable and responsive...


  • مصر, Egypt Staff Arabia Full time

    Excellent Job vacancies in Emirates (Pharmacists - Customer Service Executive - Sales promoters) فرص عمل ممتازة في الإمارات Our client, A leading Luxury Pharmacy retail chain with over than 200 Pharmacies across 9 countries including UAE, Kuwait, Jordan, KSA, Philippines, Bahrain & others, is requiring to recruit for all branches...


  • مصر, Egypt On-Hire Full time

    Our client is a beauty e-commerce platform that seeks out the best skincare, makeup, fragrances, and health products in the market and acts as a hub of information for the Egyptian female. They are looking to hire a Customer Service Executive. Key Responsibilities: - Ensure excellent customer service is provided to customers in a timely manner, by adhering...


  • مصر, Egypt Unilever Full time

    **The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...


  • مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Executive Assistant

    3 weeks ago


    مصر, Egypt Premier Fitness Service Full time

    **Job Title: Executive Assistant** **Responsibilities**: **Executive Support**: - Provide high-level administrative support to executives. - Manage calendars, schedule appointments, and coordinate meetings. - Handle travel arrangements and logistics. **Organizational Skills**: - Maintain efficient filing systems and document management. - Coordinate and...

  • Sales Executive

    4 weeks ago


    مصر, Egypt Dewan for Real Estate Full time

    **Dewan for Real **Estate is seeking a Sales Executive to join our motivated team. Gender: Female & Male. Job Hours: From 10 am to 6 pm. Location: Alexandria, Egypt. Report To: Sales Manager. Especial Basic Salary + Commission + Transportations Allowance. **Business Introduction**: **Dewan for Real Estate** is a trusted name in the real estate...


  • مصر, Egypt IGT Solutions Full time

    **Role: German Customer Service Executive** **Location : Cairo, Egypt** **Skills Required**: **Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level** Previous work experience in an international airline environment / operations is a valuable advantage Specialized skills required: Good...


  • مصر, Egypt Inova EG Full time

    Contacting clients through the whole cycle from ordering till reception of the final products - Maintain accurate and detailed records of customer interactions, feedback, and resolutions. - Monitor and assess customer feedback to identify trends and areas for improvement in service and product quality. - Collaborate with other departments to solve customer...

  • Renral Sales Agent

    4 weeks ago


    مصر, Egypt Abou Ghaly Motors Full time

    **Job Information**: Number of Positions **2** *** Business Line **Mobility Services** *** Function **Sales** *** City **Alexandria** *** State/Province **Alexandria** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to...


  • مصر, Egypt LEO Trading Agency Full time

    #Working_from_home_vacancy Leo trading Agency is hiring fluent English speakers to join immediately. Company Description: LEO Trading Agency LLC is a trading agency and franchise operator that has been a partner of Vodafone since July 2012. Operating 34 Vodafone express stores across Egypt, inshore & off shore we also specialize in import/export and...

  • Executive Chef

    3 days ago


    مصر, Egypt Paradise Inn Group Full time

    We are looking to hire a commendable **Executive Chef** to manage our kitchen staff and resolve kitchen issues swiftly. **Position Overview**: - The executive chef attracts and retains staff, maintains a cooperative relationship with team members, optimizes staff productivity, and serves as a replacement in team members' absence. - You will train staff to...

  • Sales Executive

    3 weeks ago


    مصر, Egypt Dewan for Real Estate Full time

    **Dewan for Real **Estate is seeking a Sales Executive to join our motivated team. Gender: Female & Male. Job Hours: From 10 am to 6 pm. Location: Alexandria, Egypt. Report To: Sales Manager. Especial Basic Salary + Commission + Transportations Allowance. **Business Introduction**: **Dewan for Real Estate** is a trusted name in the real estate...

  • Executive Chef

    3 weeks ago


    مصر, Egypt Paradise Inn Group Full time

    We are looking to hire a commendable executive chef to manage our kitchen staff and to resolve kitchen issues swiftly. The executive chef attracts and retains staff, maintains a cooperative relationship with team members, optimizes staff productivity, and serves as a replacement in team members' absence. You will train staff to use new recipes, cooking...

  • Executive Chef

    4 weeks ago


    مصر, Egypt Paradise Inn Group Full time

    We are looking to hire a commendable **Executive Chef** to manage our kitchen staff and resolve kitchen issues swiftly. **Position Overview**: - The executive chef attracts and retains staff, maintains a cooperative relationship with team members, optimizes staff productivity, and serves as a replacement in team members' absence. - You will train staff to...


  • مصر, Egypt Nexfit Full time

    **Main Job Duties**: - Monitor inbound & Outbound calls and evaluate agents' performance concerning the quality of service offered through all channels. - Provide clear insight into performance drivers and the levers which impact performance. - Perform mystery calls to ensure accurate and consistent information delivery to the customers. - Manage auditing...

  • Executive Chef

    3 weeks ago


    مصر, Egypt Paradise Inn Group for Hotels and Resorts Full time

    We are looking to hire a commendable executive chef to manage our kitchen staff and to resolve kitchen issues swiftly. The executive chef attracts and retains staff, maintains a cooperative relationship with team members, optimizes staff productivity, and serves as a replacement in team members' absence. You will train staff to use new recipes, cooking...