Customer Experience Lead

**About us** Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

**Johnson & Johnson**: Janssen Egypt is recruiting for Customer Experience Lead for GCC to be located in Cairo, Egypt. Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being...

Wasla is the first ever emerging markets mobile web browser and desktop extension that helps users save money, pay securely, build their credit profiles and gain access to flexible and convenient financing "Buy Now Pay Later" through an End-to-End E-commerce Experience. **If you’ve demonstrated sound judgment, strong analytical skills and experience in the...

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services and collaborate with internal departments to optimize customer services and brand awareness. - Nurturing...

**Role Brief**: **What you will be working on here in Koinz**: - Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers. - Managing merchant inquiries and live order operations. - Effectively de-escalating customer issues using empathy and conflict resolution skills. - Utilizing...

Experience defining requirements and using data and metrics to generate business insights. - Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline. - 2-5 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent. - Technical skills - Advanced...

**About Taager** **Our Mission** Our mission is to empower anyone to start and scale their e-commerce business. **Our Vision** We imagine a world where anyone gets the opportunity to sell online, make a living and get rich in an easy and risk-free way. A world where the magic of technology becomes accessible to the most talented of Merchants. **Role...

**Job Information**: Number of Positions **1** *** Business Line **Mobility Services** *** Function **Quality** *** City **Obour** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Represent the customer’s voice redefining how customer experience should be run, aligning experience concepts,...

For one or our Client based in Saudi Arabia we are looking for User Experience (UX) Lead. On this position you will drive the user experience and mentoring the UX designers, taking lead on high-impact challenges that ultimately delight the customers. You are exceptional in leading product discovery with your team, transforming ill-defined opportunities into...

**About the role** As the Customer Experience Manager, you will be part of the Experience Team focusing on maintaining a world-class customer support function by implementing and optimizing metric-driven policies, procedures, and quality standards. You will function as a strategic, customer-facing, results-driven, and innovative operations leader; managing...

**Our Client is a Leading E-Commerce Cosmetics Company and they are seeking a highly motivated and results-driven Customer Acquisition Lead to join our dynamic team. As a Customer Acquisition Lead, you will be responsible for designing and implementing comprehensive customer acquisition plans through digital and non-digital channels. Your primary goal will...

**Our Client is a Leading Consumer goods and E-Commerce company they are currently seeking a talented and experienced Customer Retention Lead to join our team. As the Customer Retention Lead, you will be responsible for developing and implementing comprehensive customer retention plans through various digital and non-digital channels. Your primary objective...

Sutherland is seeking a detail-oriented and reliable person to join us as a Lead - HRSS Generalist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Leads in this role get to**: **Manage Employee...

**The role of a customer experience (CX) specialist is to ensure that the telesales/customer service agent follows a buyer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the customer journey. A customer experience specialist is responsible for keeping track of customer...

Track record of tracking, coordinating and supporting multiple tasks or projects using frameworks, mechanisms and techniques. - Standards-focused with a strong ability to establish and maintain standardization and structure within a team. - Excellent written and verbal communications skills with an ability to interact with senior program managers. -...

**Commercial CE Manager.CRM & Customer Experience** **-** **(** **230001T2** **)** **Description** **Job Purpose** **Report To Position Name** Strategy: 1. Designing the customer experience strategy through the initiation of a broad improvement program across the different touch points, while deciding on a structure ,priorities and inject the change...

**About Passport**: As the day-to-day customer experience associate for our brands, you’ll be integral in building a trusting relationship with our customers and their customers. We want to ensure that our customers have a seamless experience with Passport. We're looking for more than someone to answer our support tickets; we're looking for an empathetic...

Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work. **About the Role**: The Customer Experience Manager (CEM)...

**About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

**About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market. **What we are...