Customer Retention Lead

3 weeks ago


مصر, Egypt On-Hire Full time

**Our Client is a Leading Consumer goods and E-Commerce company they are currently seeking a talented and experienced Customer Retention Lead to join our team. As the Customer Retention Lead, you will be responsible for developing and implementing comprehensive customer retention plans through various digital and non-digital channels. Your primary objective will be to drive customer loyalty and achieve key performance indicators (KPIs) related to customer.**

**Responsibilities**:

- Monitor and optimize customer retention campaigns to maximize performance and achieve KPIs, including metrics such as revisits, number of purchases per month, and average order value.
- Analyze customer behavior, preferences, and purchase patterns to design personalized offers and recommendations tailored to their shopping behavior.
- Collaborate closely with the Marcom (Marketing Communications) team to ensure the successful implementation of all initiatives in the customer retention strategy.
- Conduct regular market research and gather customer insights to understand their needs, motivations, and preferences, and leverage these insights to improve customer retention efforts.
- Track and analyze customer behavior data to identify trends, patterns, and opportunities for enhancing customer retention strategies.
- Build comprehensive customer behavior reports, providing actionable insights to stakeholders and senior management.
- Stay up-to-date with industry best practices, emerging trends, and technologies related to customer retention and loyalty programs.

**Requirements**:
Bachelor's degree in Marketing, Business Administration, or a related field.

Relevant certifications and specialized training in customer retention and

digital marketing are a plus.
- 3-5 Years of experience in a marketing position.
- 2+ Years of proven experience in customer retention, loyalty programs, or

a related role, with a strong track record of achieving KPIs and driving

customer loyalty.
- Proficiency in utilizing digital marketing channels, tools, and platforms,

analytics.
- Strong analytical skills with the ability to interpret data, generate insights,

and make data-driven decisions to improve customer retention efforts.
- Excellent communication and collaboration skills, with the ability to work

effectively with cross-functional teams, including marketing, sales, and

customer support.
- Creative mindset with the ability to develop innovative customer retention

strategies and campaigns.
- Proficient in using customer behavior tracking and reporting tools.
- Self-motivated, results-oriented, and able to thrive in a fast-paced,

dynamic environment.
- Strong project management skills with the ability to prioritize tasks, meet

deadlines, and manage multiple projects simultaneously.
- Retail or Ecommerce experience is a must



  • مصر, Egypt On-Hire Full time

    Our Client is a Leading Consumer goods and E-Commerce cosmetics company they are currently seeking a talented and experienced Customer Retention Manager to join our team. As the Customer Retention Manager, you will be responsible for developing and implementing comprehensive customer retention plans through various digital and non-digital channels. Your...

  • Retention Team Lead

    3 weeks ago


    مصر, Egypt Taager Full time

    **About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...

  • Head of Retention

    3 weeks ago


    مصر, Egypt AlGooru Full time

    **AlGooru is hunting for the next generation of Retention talents!** **We’re looking for a Head of Retention** **A bit about us** - Design and implement customer retention strategies to increase loyalty and retain client packages - Analyzing customer behavior and feedback - Building a healthy relationship between AlGooru and the parents/students to...


  • مصر, Egypt Sutherland Global Services Full time

    AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while...


  • مصر, Egypt Sutherland Global Services Full time

    AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while...


  • مصر, Egypt Allianz Egypt Full time

    **Responsibilities**: - Perform personalized retention activities through the phone or physical meetings with bancassurance customers along with inbounds and outbound calls. - Act as the main point of contact for the profitable customers of the assigned portfolio. - Address the customers' concerns/ complains and provide solutions in a timely manner to...


  • مصر, Egypt elmenus technologies Full time

    elmenus is a venture-backed food discovery platform with a total of $25M+ in funding based in Egypt. We are building the ultimate food platform that surfaces the best dishes in each city, in a personalized experience, connecting restaurants to the diners most passionate about what they have to offer. We are looking for the smartest, most impactful and...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Retention - postpaid **Purpose of the job** Responsible for postpaid churn reduction programs & activities and for retaining and re-engaging customers at risk and retaining their revenues. Ensuring that the end-to-end lifecycle and customer experience of Orange postpaid customers will lead to higher customer satisfaction,...


  • مصر, Egypt Orange Egypt Full time

    **Purpose of the job** Responsible for postpaid churn reduction programs & activities and for retaining and re-engaging customers at risk and retaining their revenues. Ensuring that the end-to-end lifecycle and customer experience of Orange postpaid customers will lead to higher customer satisfaction, loyalty and stickiness. **Duties and...


  • مصر, Egypt Reliance Health Full time

    This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues. - Acting as a primary contact person to key contacts in...


  • مصر, Egypt On-Hire Full time

    **Our Client is a Leading E-Commerce Cosmetics Company and they are seeking a highly motivated and results-driven Customer Acquisition Lead to join our dynamic team. As a Customer Acquisition Lead, you will be responsible for designing and implementing comprehensive customer acquisition plans through digital and non-digital channels. Your primary goal will...

  • Retention Agent

    4 weeks ago


    مصر, Egypt sutherland global Full time

    Sutherland is an experience-led digital transformation company that combines human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are operationally effective, culturally meshed,...

  • Growth Lead

    4 weeks ago


    مصر, Egypt iSchool Full time

    iSchool is a leading online education platform offering coding and artificial intelligence courses for students aged 6 to 18. We are currently seeking a Growth Lead to join our team. As a Growth Lead at iSchool, you will play a key role in driving the company's growth strategy and execution. You will be responsible for identifying and implementing growth...

  • Lead, Prepaid

    3 weeks ago


    مصر, Egypt اورنچ مصر Full time

    About the job Lead, Prepaid & Hybrid Segments **Purpose of the job** Retaining the prepaid & hybrid customer base in consumer market. **Duties and responsibilities** - Manage, track and report the overall churn in the consumer personal prepaid market to meet the company targets and achieve the budget. - Understand churn reasons, factors and nature for...


  • مصر, Egypt London Stock Exchange Group Full time

    A Customer Success Manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...


  • مصر, Egypt Nagwa Full time

    **Summary** **Responsibilities** - Develop and execute strategies to drive telesales, focusing on achieving sales targets and revenue growth - Implement initiatives to optimize customer retention rates by identifying opportunities to enhance customer loyalty and reduce churn - Lead and manage a team of Customer Support Representatives, ensuring high-quality...


  • مصر, Egypt LSEG (London Stock Exchange Group) Full time

    A Customer Success Manager (CSM) connects our clients to LSEG’ s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...


  • مصر, Egypt Nagwa Full time

    **Summary** **Responsibilities** - Lead the Customer Support Team to achieve targeted results - Develop strategies to boost customer engagement and satisfaction - Identify possibilities for team improvement and implement effective solutions - Evaluate and improve business processes to enhance customer support - Swiftly and effectively resolve customer...

  • Customer Care Manager

    3 months ago


    مصر, Egypt On-Hire Full time

    Our client is a leading financial company operating in Sudan & North Africa, Theare looking for an experienced** "Customer Care Manager"** to provide excellent customer care and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and...


  • مصر, Egypt London Stock Exchange Group Full time

    Job Description A customer success manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer...