Customer Retention Lead

AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while...

**Responsibilities**: - Perform personalized retention activities through the phone or physical meetings with bancassurance customers along with inbounds and outbound calls. - Act as the main point of contact for the profitable customers of the assigned portfolio. - Address the customers' concerns/ complains and provide solutions in a timely manner to...

elmenus is a venture-backed food discovery platform with a total of $25M+ in funding based in Egypt. We are building the ultimate food platform that surfaces the best dishes in each city, in a personalized experience, connecting restaurants to the diners most passionate about what they have to offer. We are looking for the smartest, most impactful and...

Sutherland is an experience-led digital transformation company that combines human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are operationally effective, culturally meshed,...

**Our Client is a Leading E-Commerce Cosmetics Company and they are seeking a highly motivated and results-driven Customer Acquisition Lead to join our dynamic team. As a Customer Acquisition Lead, you will be responsible for designing and implementing comprehensive customer acquisition plans through digital and non-digital channels. Your primary goal will...

iSchool is a leading online education platform offering coding and artificial intelligence courses for students aged 6 to 18. We are currently seeking a Growth Lead to join our team. As a Growth Lead at iSchool, you will play a key role in driving the company's growth strategy and execution. You will be responsible for identifying and implementing growth...

About the job Lead, Prepaid & Hybrid Segments **Purpose of the job** Retaining the prepaid & hybrid customer base in consumer market. **Duties and responsibilities** - Manage, track and report the overall churn in the consumer personal prepaid market to meet the company targets and achieve the budget. - Understand churn reasons, factors and nature for...

A Customer Success Manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...

**Summary** **Responsibilities** - Develop and execute strategies to drive telesales, focusing on achieving sales targets and revenue growth - Implement initiatives to optimize customer retention rates by identifying opportunities to enhance customer loyalty and reduce churn - Lead and manage a team of Customer Support Representatives, ensuring high-quality...

A Customer Success Manager (CSM) connects our clients to LSEG’ s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...

Our client is a leading financial company operating in Sudan & North Africa, Theare looking for an experienced** "Customer Care Manager"** to provide excellent customer care and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and...

Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide...

**Job Information**: Number of Positions **1** *** Business Line **Mobility Services** *** Function **Quality** *** City **Obour** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Represent the customer’s voice redefining how customer experience should be run, aligning experience concepts,...

Job Description A customer success manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer...

**Description**: The Customer Value Specialist manages tasks to deliver the base growth and retention strategy for their area, ensuring all communications are relevant and build a broad and deep relationship with our customers. Increasing customer lifetime value as a result of correctly targeted and managed communications and reducing churn through increased...

Grand Community company is rapidly growing and expanding in the Businessmarket! We are seeking Unique Super Talents in SalesDepartmentto join our Family! We are Hiring the following Position for Immediate Hiring: - Job Title: Customer Success Representative Job Overview: As a Customer Success Representative, your primary responsibility is to ensure our...

**Responsibilities**: - Serve as the primary point of contact and trusted advisor for assigned clients, developing strong relationships while understanding their business goals, challenges, and priorities. - Lead the onboarding and implementation process for new clients, collaborating closely with various teams to ensure a seamless transition and successful...

**Digital Customer Service Specialist** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Customer Service **Qualifications**: - Bachelor’s degree - Excellent communication skills - Problem-solving skills - Ability to multitask and prioritize effectively - Proficiency in using various social media platforms - Experience in social media...

**Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required periodical reports. - Cooperating with Sales counterpart for maximum customer retention and satisfaction. - Meeting designated...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...