Office Support Escalation Engineer

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

Welcome to our **Customer Experience Team**, the dedicated front line of our organisation, where client satisfaction is at the heart of our culture. Our team is responsible for guiding clients in understanding our product, solving their operational queries, collecting valuable feedback, driving client growth, and elevating HR processes to new heights. At our...

**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

**Position**:           Associate Field Engineer **Location**: Field Work **Requirements**: - Training and Certification would be an advantage. Hardware Certification on Various Hardware platforms - Strong understanding of Windows/Unix fundamentals - AIX - IBM Certified System Expert - IBM Storage - IBM Certified Specialist - Midrange...

Accountable to manage and monitor different Milestones, KPIs and Revenue Figures of EEMEA Service Transition and Business Operations, along with ensuring compliance of service implementation KPIs and processes within different EEMEA LDM clusters. **Job includes**: - Track and monitor Service Implementation performance trends and figures. - Ensure KPIs are...

**We are seeking a motivated and customer-focused individual to join our team as a CrowdStrike Support Engineer.** **Responsibilities**: - **Troubleshoot customer issues related to CrowdStrike products and services.**: - **Escalate complex issues to the appropriate teams.**: - **Document your findings and solutions in a clear and concise manner.**: -...

**votre rôle**: To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery of...

**About the role**: To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery of...

BlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software...

Excellent Job Vacancy at Staff Arabia Head office in Egypt/ Cairo / Dokki Staff Arabia, A Human Resources consultancy firm is looking to hire an excellent caliber to fulfill the following position at Cairo offices: Vacant Position: IT Support Officers Main Requirements: - Diploma /Bachelor degree in a related IT field - 2 years’ experience in relevant...

Operations Support including Incident/Change Management - Escalation Service Request Resolution Preventive Maintenance - Reactive Maintenance Performance Reporting especially - Clould tools (Grafana and Kibana ) Alarms and system Monitoring - Performance Monitoring **Personal Skills**: - Bachelor's degree in Computer Science, Information Technology, or a...

**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

PTV_Vacancy For immediate Hiring: Job Title : #technicalsupportengineer. Company Name : Payment Terminal Venture LTD, subsidiary of Technobiz - Job Type : Full Time - Job Description: - Provide day-to-day delivery and technical support for customer via Ticketing and Phone support and onsite support as required. - Supports Windows Diagnoses and troubleshoots...

**Job Title**:IT Support Officer **Work Setup**: On-site **Location**: EL Sheikh Reihan St., Downtown, Cairo **Hire Mode**: Direct Hire We are seeking a qualified IT Support Officer to join our IT team in Cairo, Egypt. As an IT Support Officer, you will collaborate with various divisions including Data Entry, Graphic Design, Development, and other...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

**What you’ll do**: **Role purpose**: - Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems. - Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement - Managing infrastructure reliability, scalability and security using SRE...