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Technical Support Engineer
1 week ago
PTV_Vacancy For immediate Hiring: Job Title : #technicalsupportengineer.
Company Name : Payment Terminal Venture LTD, subsidiary of Technobiz
- Job Type : Full Time
- Job Description:
- Provide day-to-day delivery and technical support for customer via Ticketing and Phone support and onsite support as required.
- Supports Windows Diagnoses and troubleshoots computer and general network issues.
- Provides timely resolution of customer problems as per SLA.
- Provide support for field personnel remote communications and connectivity.
- Exercise independent judgment consistent with department guidelines\standards.
- Organize and prioritize workflow and to meet established time frames.
- Maintain updated knowledge of policies, procedures, products and activities of assigned area.
- Participate in on call activities and follow escalation process to provide support on weekdays and weekend.
**Requirements**:
- Requires up to 1 year of experience in desktop support.
- Ability to troubleshoot and resolve issues with PC’s, hardware devices and software onsite and remote.
- Knowledge of Windows environment and computer hardware and software at an intermediate level.
- Basic understanding in working with ticket-based systems for registering incidents and requests.
- Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
- Experience with backup and restoring solutions.
- Experienced in remote customer support.
- Familiar with SW testing and executing test scenarios.
- Very Good in Microsoft office, especially MS Excel.
- Good command in English both written and spoken.
- Major: Bachelor's degree in computer science or (related field).
- Males only.
- Location: Maadi.
Ability to commute/relocate:
- Cairo: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's (required)
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