Cloud Support Engineer
7 months ago
Operations Support including Incident/Change Management
- Escalation Service Request Resolution Preventive Maintenance
- Reactive Maintenance Performance Reporting especially
- Clould tools (Grafana and Kibana ) Alarms and system Monitoring
- Performance Monitoring
**Personal Skills**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications.
**Technical Skills**:
- 5 years of experience in NOC preferably in a Telecommunications based Industry
- Knowledge of monitoring/maintaining network elements particularly in an Operations & Maintenance environment to strict SLA’s
- Ability to diagnose, troubleshoot & resolve technical situations
- Ability to handle multiple concurrent tasks and projects with mínimal supervision
- Strong analytical thinking and good problem solving skills
- Ability to follow internal processes and the ability to think outside of the box when necessary
- Strong understanding of network upgrades, release and patch management, change and problem management.
- Strong understanding of OpenStack, Linux
**Education**:
MS / BS degree in Computer Science, Computer Engineering
**Job Details**:
Job Location
Cairo, Egypt
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
Business Continuity
Technical
Career Level
Mid Career
Years of Experience
Min: 5
Degree
Bachelor's degree
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