Cloud Support Engineer

7 months ago


مصر, Egypt Giza Systems EG Full time

Operations Support including Incident/Change Management
- Escalation Service Request Resolution Preventive Maintenance
- Reactive Maintenance Performance Reporting especially
- Clould tools (Grafana and Kibana ) Alarms and system Monitoring
- Performance Monitoring

**Personal Skills**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications.

**Technical Skills**:

- 5 years of experience in NOC preferably in a Telecommunications based Industry
- Knowledge of monitoring/maintaining network elements particularly in an Operations & Maintenance environment to strict SLA’s
- Ability to diagnose, troubleshoot & resolve technical situations
- Ability to handle multiple concurrent tasks and projects with mínimal supervision
- Strong analytical thinking and good problem solving skills
- Ability to follow internal processes and the ability to think outside of the box when necessary
- Strong understanding of network upgrades, release and patch management, change and problem management.
- Strong understanding of OpenStack, Linux

**Education**:
MS / BS degree in Computer Science, Computer Engineering

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

Business Continuity
Technical

Career Level

Mid Career

Years of Experience

Min: 5

Degree

Bachelor's degree


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