Application Support and Cloud Operations Engineer

1 week ago


Cairo, Egypt Orange Business Services Full time

**Application Support and Cloud Operations Engineer**
**Mission**:
**Key tasks and responsibilities**:
Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
**Technical responsibilities**:

- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Providing L2 support for the cloud infrastructure
**Functional responsibilities**:

- Collaborating within the team

**about you**:
**Functional Skills**:

- Troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
**Technical Skills**:

- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Security protocols (ethical hacking is a plus)

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)
**Educational background**:

- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 2 years of experience working within the IT field

**additional information**:
Mission:
**department**:Customer Marketing& Innovation

**contract**:Regular



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