Proofpoint Support Engineer Level 2
7 months ago
**Ready and hungry for a new adventure? You are definitely in the right place
We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
- ____________________________________________________
**Envision Employment Solutions** is currently looking for a **Proofpoint Support Engineer Level 2 **for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.
**This position requires flexibility to work on US times and flexibility to travel abroad when needed.
**Summary**:
We are seeking a motivated and customer-focused individual to join our team as a Proofpoint Support Engineer Level 2. In this role, you will be responsible for providing advanced technical support to Proofpoint customers worldwide. You will troubleshoot complex customer issues, provide escalations to the appropriate teams, and document your findings and solutions.
**Responsibilities**:
- Troubleshoot complex customer issues related to Proofpoint products and services
- Escalate issues to the appropriate teams, including engineering and product development
- Document your findings and solutions in a clear and concise manner
- Stay up-to-date on the latest Proofpoint product releases and documentation
- Provide proactive support to customers to prevent issues from occurring
- Develop and maintain knowledge base articles and other technical resources
- Train and mentor Level 1 Support Engineers
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 4+ years of experience in technical support
- 3+ years of experience with Proofpoint products and services
- Excellent troubleshooting and problem-solving skills
- Strong communication and writing skills
- Ability to work independently and collaboratively in a fast-paced environment and as part of a team
- Certification in cyber security such as CompTIA Security+, CEH, or CISSP is a plus
**What our client is offering**:
- Competitive salary based on the experience
- Social, medical and Life Insurance
- Opportunity to work with a leading cybersecurity company
- Chance to make a real impact on the security of our customers
**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us
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