HR Shared Services Rep

5 months ago


مصر, Egypt ServiceNow Full time

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:

- Deliver excellent customer service in response to Global HR queries from employees and managers, via the employee portal and live agent
- Provide support to employees across all stages of the employee lifecycle
- Egypt Administrative support (Benefits, Onboarding and Offboarding tasks (Form 1, Form 6, Clearance Form, Experience letter))
- SME for Egypt related tasks (Onboarding, Offboarding, Labor Office Reporting/Tasks, Employment verifications and Offboarding letters)
- Support on ad-hoc HR forms and requests requiring Arabic language
- Managing physical personnel files
- Wet ink signing employment letters/addendums prepared by Global People Care
- Ensure requests are resolved in an appropriate and timely manner within CARE service level agreements
- Support Onboarding vendors when required
- Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base
- Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues
- Develop and maintain strong relationships with People Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements
- Use sound judgment and intuition to identify and escalate potentially litigious or problematic issues
- Create and document new processes in SOP’s to be followed by the team
- Participate in Trainings and User Acceptance Testing for new programs as needed

**Qualifications** To be successful in this role you have**:

- Customer service mindset, with excellent verbal and written communication skills
- Bachelor’s degree or equivalent experience
- Ability to work in a high growth, fast paced environment
- Accuracy and attention to detail
- Ability to maintain confidentiality
- High execution skills with ability to prioritize and multi-task

Preferred Skills
- Experience using HR systems (Workday is a plus)
- 3+ years in Human Resources or a centralized customer service environment
- HR Qualification a plus

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.



  • مصر, Egypt RSA Full time

    **RSA - Analyst, HR Shared Services** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services,...


  • مصر, Egypt RSA Full time

    **RSA - Senior Analyst, HR Shared Services** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...

  • Corporate Sales

    5 months ago


    مصر, Egypt Hired HR Full time

    **Job Title: Sales & Business Development Specialist** As a Sales & Business Development Specialist at Innovation Creed, you will play a pivotal role in driving the growth of our HR Consultancy Services. Your responsibilities will encompass the entire sales cycle, from identifying potential leads to finalizing deals with corporate HR teams in Egypt and Gulf...

  • People Services

    5 months ago


    مصر, Egypt AstraZeneca Full time

    **Supporting MEA region different countries.** **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical...

  • HR Manager

    5 months ago


    مصر, Egypt Comprehensive Business Services CBS Full time

    **HR Manager at Comprehensive Business Services (CBS)**: Comprehensive Business Services (CBS) is seeking a highly skilled and experienced HR Manager to join our dynamic Human Resources department. As the HR Manager, you will play a crucial role in developing and implementing HR strategies and initiatives to support our company's growth and...


  • مصر, Egypt Unilever Full time

    **Job Scope**: - Ensure Cairo hub operational activities and BAU is smooth and achieving the KPIS/SLAs while looking into simplification/enhancements and project automations to unlock capacity for the in-market teams for NAMET- RUB, Europe and UKI Region opportunities to improve Employee Experience for our teams and customers - Manage all the system related...

  • HR Operations

    5 months ago


    مصر, Egypt PepsiCo Full time

    **Responsibilities** **Accountabilities**: - Execute all HR local Business services (LBS) aspects of the employee life-cycle in his/her designated locations in addition to ensuring adherence to the company's policies and procedures, labor law and position management principles - Maintain proper workflows & SLAs with other HR work streams to ensure a smooth...


  • مصر, Egypt Majid al Futtaim Properties Full time

    **BUSINESS INTRODUCTION** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...

  • Inside Sales Rep

    5 months ago


    مصر, Egypt Yalent Full time

    **About the Job** We are a growth startup, based in Düsseldorf and Hamburg, Germany, and are looking for a talented and competitive Inside Sales Rep, fluent in German, that thrives in a quick B2B sales cycle environment. Flying Pharmacist is a digital startup that provides short and long-term replacement pharmacists as contractors for pharmacies all...

  • HR Advisory

    6 months ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Egypt Full-time *** The HR Advisor plays a crucial role in supporting the HR function and enabling the success of the organization's people strategies. They work closely with HR Business Partners (HRBPs) and other HR professionals to ensure the effective implementation of HR initiatives and...


  • مصر, Egypt Oracle Full time

    Supply Chain Solutions Sales Rep (Egypt)-230004SQ **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** - Successful sales track record Ability to penetrate accounts, meet with stakeholders within accounts - Oracle Applications knowledge and/or knowledge of Oracle’s competitors in the...

  • HR Processes

    5 months ago


    مصر, Egypt Philips Full time

    **Job Title**: HR Processes & Solutions Specialist **Job title**: As an HR Processes & Solutions Specialist you will be responsible from performing administrative HR support tasks, and providing administrative services and expertise related to all aspects of the HR data processing in Human Resources Shared Services Middle East, Türkiye and Africa...

  • Senior HR Manager

    5 months ago


    مصر, Egypt AlMansoori Petroleum Services Full time

    **JOB DETAILS** **Job Title** : Senior HR Manager **Reporting to** : Country Director - Egypt and dotted line to the Executive Director - HR, SME & AFI **Education / Qualifications** : University Degree (Any field) **Years of Experience** : At least 15 years (Preferably in Oil & Gas industry) **Certifications / Licenses** : HR Certifications...


  • مصر, Egypt Ethics HR Full time

    Customer Service Agents are required to work for a well known Call Center company. If interested please apply. Customer Service Agents are required to work for a well known Call Center company. If interested please apply. Ethics HR employs a highly specialized Human Resources workforce, offering services in the areas of payroll administration, labor force...

  • HR Admin Specialist

    6 months ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **HR Admin and OM Specialist.** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. Department: HR Business Services Bachelor’s Degree Holder *** The HR Administrator (Payroll & Benefits) plays a vital role in ensuring the accurate and timely processing of payroll and benefits for employees across all serviced markets. This...

  • HR Admin Associate

    5 months ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **HR Admin and OM Associate.** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. Department: HR Business Services Bachelor’s Degree Holder *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...

  • HR Ops Associate

    6 months ago


    مصر, Egypt PepsiCo Full time

    **Overview** Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference. Job...

  • HR Ops Associate

    6 months ago


    مصر, Egypt PepsiCo Full time

    Overview: Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference. Job...


  • مصر, Egypt Oracle Full time

    Supply Chain Management Co-Prime Rep (Egypt)-230003FI **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** - Successful sales track record Ability to penetrate accounts, meet with stakeholders within accounts - Oracle Applications knowledge and/or knowledge of Oracle’s competitors in...

  • HR Officer

    7 months ago


    مصر, Egypt Global Study UK Full time

    To assist the HR Manager and branch managers in providing a comprehensive HR administration service. - To act as a first point of contact for all employees regarding holidays, sick days, and any other queries both professional and personal in accordance with Egyptian Labour Law. - To monitor employee attendance. - Maintain an up-to-date Procedures Manual for...