HR Ops Associate

7 months ago


مصر, Egypt PepsiCo Full time

Overview:
Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office is

informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees

around the world. With an active, get things-done culture, this is a place where your dynamism and agility

will make a difference.

Job Overview

The HR Ops Associate acts as the first line of support between employees and HR staff. To aid PepsiCo

employees with their day-to-day issues, you will log queries on our ticketing system and look for the best

way to resolve them efficiently. You will work closely with other team members to improve our services

and achieve shared goals.

**Responsibilities**:

- Log received queries on ticketing system.
- Resolve queries quickly and efficiently or direct the employee to the right

channel.
- Identify recurring problems, report trends to management, and recommend

possible solutions or correction procedures
- Resolve as many requests as possible on first call resolution, thereby reducing the

number of inquiries redirected to next level of support
- Prepare weekly & monthly analysis report about call center activities.
- Provide an advisory service to employees ensuring that they are fully aware of

their entitlements.
- Ensure a consistent and high level of customer service and operational excellence

that will ensure transactions are resolved efficiently.
- Partner with team members to execute plans to improve customer satisfaction

with a focus on processes.
- Manage escalation and take ownership for ultimate issue resolution
- Ensure smooth on-boarding, training, process and support documentation and aids

for colleagues as needed.
- Ensure knowledge management platform is updated.

Qualifications:

- 0-1 years experience in HR Shared Services process
- Service management and ticket management system experience
- Experience of improving and optimizing processes preferred
- Very good English language skills


  • HR Ops Associate

    7 months ago


    مصر, Egypt PepsiCo Full time

    **Overview** Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference. Job...

  • HR Senior Associate

    6 months ago


    مصر, Egypt PepsiCo Full time

    Overview: The HR Operations Associate - TM will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees inline with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience. **Responsibilities**: - Deliver consistent...

  • HR Assistant

    6 months ago


    مصر, Egypt Souq.com for E-Commerce LLC Full time

    6+ months of human resources experience - Experience in confidential environments - B2 ability in written and verbal English The core part of The HR Assistant responsibilities will be taking care and addressing associate queries, placing engagement with associates as your primary focus within our location Delivery stations. As an integral part of the HR...


  • مصر, Egypt PepsiCo Full time

    **Responsibilities**: - Plans with the HR Ops Manager the annual HR activation calendar to facilitate effective planning and field activation with timely delivery. - Leads on the TM & Learning Agenda for the targeted population in partnership with TM, ER & Compliance & Ethics to deliver the culture of integrity required training (COC, ABAC, COI and cyber...


  • مصر, Egypt PepsiCo Full time

    **Responsibilities**: 1.Plans with the HR Ops Manager the annual HR activation calendar to facilitate effective planning and field activation with timely delivery. 2.Leads on the TM & Learning Agenda for the targeted population in partnership with TM, ER & Compliance & Ethics to deliver the culture of integrity required training (COC, ABAC, COI and cyber...

  • HR Senior Advisor

    6 months ago


    مصر, Egypt PepsiCo Full time

    Overview: This role acts as the first point of contact for all leaders and employee needs to build the great place to work within Cairo, working closely with COEs and HRBPs to deliver the smooth execution of HR strategy. **Responsibilities**: - Work with the HR Lead and key stakehlders to deliver the HR strategy across assigned functions. - Build strong...


  • مصر, Egypt GE Vernova rTSA Full time

    **Job Description Summary**: In this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. Develop a basic knowledge of the HR systems and processes to perform your job. Identify and resolve operational issues and support process improvements within...


  • مصر, Egypt GE Corporate Full time

    **Job Description Summary**: In this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. Develop a basic knowledge of the HR systems and processes to perform your job. Identify and resolve operational issues and support process improvements within...

  • HR Admin Associate

    6 months ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **HR Admin and OM Associate.** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. Department: HR Business Services Bachelor’s Degree Holder *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...


  • مصر, Egypt SC Johnson Full time

    **JOB TITLE**: Senior Associate, HR Lead **Location**: Egypt - Cairo **OVERVIEW**: **ROLE SUMMARY** Responsible for providing a broad spectrum of HR services and support for Egypt & Morocco organizations. In addition, needs to be involved in executing HR policies and practices that enable the company to meet its strategic and operational goals. **About...

  • HR Ops Specialist

    6 months ago


    مصر, Egypt GE Vernova Full time

    **Job Description Summary**: **As an HR Operations Specialist **you will be participating in dedicated HR processes where you will be an expert handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with respective HR business partners for dedicated GE...

  • HR Ops Administrator

    6 months ago


    مصر, Egypt GE Vernova Full time

    **Job Description Summary**: **As an HR Operation **Administrator**, **you will be participating in dedicated HR processes where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with HR business partners and cooperating with Senior experts /...

  • HR Associate Advisor

    6 months ago


    مصر, Egypt PepsiCo Full time

    Overview: To take the right, calibrated, comply with both law plus PepsiCo values and on time actions toward the employees violations either direct transferred or speak up as a source. **Responsibilities**: - Partner with HR and business leaders to develop proactive and positive employee and labor relations strategies and initiatives that drive business...

  • Country HR Partner

    7 months ago


    مصر, Egypt Ecolab Full time

    Ecolab is seeking a **Country HR Partner **to provide strategic human resource generalist consultation to associates and managers. This position will serve as a critical member of the team. The role involves efficiently managing the recruitment process, you will contribute to strategic talent acquisition initiatives to fulfill the organization's staffing...


  • مصر, Egypt PepsiCo Full time

    Overview: The HR Associate Manager provides generalist support to his/her designated area; ensuring the effective implementation and sustainment of PepsiCo and local Market Unit, Human Resources policies, processes and practices. He/she will support management in attaining a positive and productive work environment that allows company growth and...


  • مصر, Egypt PepsiCo Full time

    Overview: HR Ops Asst Analyst is the on-site HR SPOC for employees. Typically, responsible for managing the day-to-day operations, acting as a first-tier support for all HR related matters on site. Starting from onboarding coordination and throughout the employment duration. The role is the one face to governmental bodies inspectors and hence is accountable...

  • HR Intern

    6 months ago


    مصر, Egypt The Coca-Cola Company Full time

    **JOB SUMMARY**: The role of the HR Intern is to support the HRM and the HR Services team to ensure the effective implementation of the Company HR Strategy and Policies and Procedures onsite. **KEY DUTIES/RESPONSIBILITIES**: - ** Employee Relations Activities**: Proper Collection of new hires' documentation, Validation & archiving. - ** Learning &...

  • HR Generalist

    7 months ago


    مصر, Egypt Hindawi Foundation Full time

    **Summary** **Responsibilities** - Manage payroll and personnel processes, including attendance management, leave tracking, and timely payroll processing for accurate salary compensation - Assist in organizational development activities, such as performance management, performance improvement plans (PIP), KPI tracking, HR reporting, and...

  • HR Associate

    6 months ago


    مصر, Egypt Heineken Full time

    At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: - Passion for consumers and customers - Care for people and planet - Enjoyment of life - Courage to dream and pioneer **Job Purpose** The purpose of this role is to execute and coordinates...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    High school or equivalent diploma - Experience in Human Resources. At Amazon we believe that every day is still day one. We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover...