Voice Incident Management L1

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**Job Description**: - Proactive Surveillance & Monitoring: Handle events/alarms reported by operation & maintenance systems by triaging it, investigating it, identifying alarm cause, treating the cause and clearing the alarms. - Incident Management: reduce the risk of incidents on the service by performing triage, categorization, providing a temporary fix...

Investigate and troubleshoot integration and performance issues. - Initiate changes and upgrades according to vendors’ recommendations. - Assess the impact of changes. - Prepare Scope-of-Work for changes. - Monitor and size product licensing. - Integrate and troubleshoot call recording solutions. - Troubleshoot Gateways, CUBE, and SIP trunks. - Prepare RCA...

**About the role**: The Voice Digital Coach is responsible for delivering comprehensive support to end-users utilizing digital tools. Key responsibilities include addressing customer queries, gathering feedback, suggesting improvements, guiding portal users through functionalities, and providing periodic support information and statistics to the Digital...

**Job Information**: Industry - BankingWork Experience - 1-3 yearsSalary - 20000 to 30000City - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Level 1 SOC Analyst is an operational role, focusing on real time security event monitoring and security incident investigation. As a Level 1 SOC Analyst you will actively monitor security...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

**Role purpose**: To develop international voice platform as a service to monetize emerging opportunities and enable B2B products by leveraging Vodafone inherent strengths. This role will work closely with Business development, Commercial and Technology teams for a timely execution of developments demands. **Key accountabilities and decision ownership**: -...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. 2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. 3. Communicate directly with data asset owners and business response plan owners during...

**Role Purpose**: design predominantly Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role includes leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading...

General information KEY INFORMATION: Location: Mediterranean, Egypt, Cairo Type of contract: Regular Job open date: 23/01/2023 Company department: Software Developer STMicroelectronics is a leading semiconductor company, a world key player thanks to our 43,200 employees including 8,300 working in R&D. ST’s products are found everywhere today. And...

Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods - and help improve the quality of everyday life for millions of people on all continents. Motivated by innovation, we develop intelligent solutions for the growing digitalization of the...

**Role Purpose**: To design Voice Core network services (CS, IMS. Fixed voice,etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...

**Voice Core Operations Principal Engineer.Network Management** **-** **(** **230000GK** **)** **Description** **Job Purpose** Supervision of voice core domain and services across CS Core networks, User Data management systems and IMS network; in order to guarantee high level of availability, reliability and efficiency. The role includes supervising...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**About the role**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and...

**votre rôle**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent...

**Role purpose**: To design Voice Core network services (roaming) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution assurance with other...

Job Title: Technical Support, IT Operations **Job Description**: Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities,...

About the job Sr. Supervisor, Mobile Voice QoS & CEM **Purpose of the Job** Providing, supporting and analyzing quality of service and customer experience management domains covered by the QoS team. **Duties and Responsibilities** 1. Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces etc 2. Responsible...