Incident Management Sdwan Specialist

**About the role**: - Own customer during design, implementation and Handover to industrialization - Support presales to design customized solutions. - Work with internal entities for capacity management - Provide technical guidance and consultation to new customers and technical teams when required. - Manage the integration of customers' existing BVPN with...

Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for SDWAN as a service. - Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools. - Resolve service problems by performing root...

**Position: Incident Response Specialist** **Company Overview**: ITS Information Technology Solutions is a leading provider of IT solutions and services in Giza, Giza Governorate, Egypt. We are committed to delivering innovative and reliable technology solutions to our clients, helping them achieve their business goals. **Position Overview**: **Key...

**About the role**: - Implementation of different security solutions (firewalls, SDWAN, proxies, antivirus gateways, content filtering, intrusion detection and prevention, unified threat management, SIEM) - Responsibilities include all technical and administrative activities related to the build, configuration, integration, testing and handover of managed...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**Family Description** Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing,...

Position: Cyber Security Incident Response Specialist (IR) Company: ITS Information Technology Solutions Contract Details: Full-time Experience: 1 Year Job Summary: As a Cyber Security Incident Response Specialist you are required to have a solid experience in scripting especially Python, PowerShell & bash. Have a solid knowledge in **SOAR design and...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

Provide a professional first and second technical support for a large customer - Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution - Owns the chronic and the complex problems / incidents. - Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. - Diagnose...

**About the role**: Consultant Role/Responsibilities - Review and suggests potential design enhancements based on incidents’ lessons learned. - Analyze reoccurring faults and arrange permanent fix plans. - Set foundation for continuous service improvement (technical improvement of the customer’s connectivity services and operational improvement of OBS...

**About the role**: Key Tasks and Responsibilities: - Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams. - Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level - Responsible for fault...

**About the role**: **Responsibilities**: Coordinates day-to-day execution of the process Identifying and implementing changes to the process Communicating new and changed policies Ensuring the standards and procedures are being followed Identifying and implementing process improvement Creating, analyzing and distributing process reports, KPI’s Act...

1. Provide management oversight for the identification, triage and response of events or incidents of apparent security breaches to maintain the security posture. 2. Conduct Security event analysis reporting on activities through regular scheduled reporting and communications in order to highlight the main incidents and events. 3. Identify and handle...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration & customer's...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**About the role**: Role below is responsible about Incident managment harmonization activity with Service desks in Egypt and Mauritius - To own and control the incident management through all ESC Service desks teams, propose and execute incident management improvements plan proactively and own the incident management reporting. - Responsible for...

Monitoring security systems and tools: SOC specialists continuously monitor the organization's security systems and tools, such as firewalls, intrusion detection and prevention systems, security information and event management (SIEM) systems, and other network security devices. - Identifying and investigating security incidents: SOC specialists use their...

**About the role**: Consultant Role/Responsibilities - Review and suggests potential design enhancements based on incidents’ lessons learned. - Analyze reoccurring faults and arrange permanent fix plans. - Set foundation for continuous service improvement (technical improvement of the customer’s connectivity services and operational improvement of OBS...