Incident Management Sdwan Specialist

**About the role**: - Operate at various levels, including design and develop new SDWAN security solutions when needed, contributing to strategic technology direction, defining architectural patterns / standards, contributing to solution architecture & governance of architecture / design. - This job cover L3 and design for Fortinet SDWAN solution and should...

**About the role**: - Own customer during design, implementation and Handover to industrialization - Support presales to design customized solutions. - Work with internal entities for capacity management - Provide technical guidance and consultation to new customers and technical teams when required. - Manage the integration of customers' existing BVPN with...

Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for SDWAN as a service. - Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools. - Resolve service problems by performing root...

**About the role**: Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for SDWAN as a service. - Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools. - Resolve service problems...

**Position: Incident Response Specialist** **Company Overview**: ITS Information Technology Solutions is a leading provider of IT solutions and services in Giza, Giza Governorate, Egypt. We are committed to delivering innovative and reliable technology solutions to our clients, helping them achieve their business goals. **Position Overview**: **Key...

**About the role**: - Implementation of different security solutions (firewalls, SDWAN, proxies, antivirus gateways, content filtering, intrusion detection and prevention, unified threat management, SIEM) - Responsibilities include all technical and administrative activities related to the build, configuration, integration, testing and handover of managed...

Ø Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all troubleshooting and...

**Job Purpose**: Middle management position (Manager of managers) reporting to the Head of Security CoE (Center of Excellence) in Egypt MSC. As Head of SDWAN Operations, you will be leading different teams and functions responsible for the incubation and operations of SDWAN Fortinet Services for Orange customers, and you will be fully accountable for the...

**About the role**: ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About the role**: **Roles and Responsibilities**: - This job role is mainly to cover Fortinet SDWAN integrated mode - Own the technical side for all Fortinet aspect ,covering all Fortinet portfolio (FAZ, FMG, FG, Forti-Authenticator,,etc) - Within your job responsibility you will cover (but not limited to) the following points: - Pre-sales technical...

Position: Cyber Security Incident Response Specialist (IR) Company: ITS Information Technology Solutions Contract Details: Full-time Experience: 1 Year Job Summary: As a Cyber Security Incident Response Specialist you are required to have a solid experience in scripting especially Python, PowerShell & bash. Have a solid knowledge in **SOAR design and...

**Family Description** Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing,...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About Careem** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem's mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in...

**About the role**: Consultant Role/Responsibilities - Review and suggests potential design enhancements based on incidents’ lessons learned. - Analyze reoccurring faults and arrange permanent fix plans. - Set foundation for continuous service improvement (technical improvement of the customer’s connectivity services and operational improvement of OBS...

**About the role**: Key Tasks and Responsibilities: - Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams. - Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level - Responsible for fault...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...