Incident Management Specialist

**Position: Incident Response Specialist** **Company Overview**: ITS Information Technology Solutions is a leading provider of IT solutions and services in Giza, Giza Governorate, Egypt. We are committed to delivering innovative and reliable technology solutions to our clients, helping them achieve their business goals. **Position Overview**: **Key...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About Careem** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem's mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in...

Provide a professional first and second technical support for a large customer - Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution - Owns the chronic and the complex problems / incidents. - Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. - Diagnose...

**About the role**: **Responsibilities**: Coordinates day-to-day execution of the process Identifying and implementing changes to the process Communicating new and changed policies Ensuring the standards and procedures are being followed Identifying and implementing process improvement Creating, analyzing and distributing process reports, KPI’s Act...

Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration & customer's...

Monitoring security systems and tools: SOC specialists continuously monitor the organization's security systems and tools, such as firewalls, intrusion detection and prevention systems, security information and event management (SIEM) systems, and other network security devices. - Identifying and investigating security incidents: SOC specialists use their...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**About the role**: The successful Major Incident Manager will have the relevant skills and experience specified below. **Job Description**: Main Responsibilities include: - Operating and maintaining the Incident management process and governance framework. - Command high profile major incidents within complex environments engaging internal and external...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...

**About the role**: - Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...) - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s...

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Job Title: Threat Intel Analyst Location: Cairo, Egypt Preferred certifications: GCIH, GCTI Travel: Seldom Description: The Trend Micro Threat Intel Analyst (TIA) would be a member of the Managed XDR...

**About the Role** The Digital Forensics & Incident Response (DFIR) Analyst will work to address security incidents, hunt down security risks or incidents within the environment, and act as a supporting team member in Cyber Defense. This position requires a good understanding of technology, tools, policies, and standards related to security systems and...

**Skills**: - Proven experience as a Computer Security Specialist. - Proficiency in programming languages such as C, C++ and PHP. - Familiarity with security frameworks like the NIST Cybersecurity Framework. - Hands-on experience with patch management, firewalls, and intrusion detection/prevention systems (e.g., TippingPoint). - Understanding of public key...

**Summary** assessing risks, designing strategies to reduce potential hazards, and complying with legal and procedural matters. **Responsibilities** - Developing and implementing occupational health and safety policies and programs to ensure the overall safety and security of Nagwa’s employees and premises - Responding to emergency situations when...

**JOB CONTEXT** The Regulatory Specialist reports hierarchically into the Regulatory Manager and may have a regional or global scope. **KEY ACCOUNTABILITIES** **Regulatory and Compliance Management** Investigate all kinds of incidents and reports and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with...