Senior Cisco Collaboration Incident Management

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**About the role**: - Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...) - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s...

To provide level3 of professional technical support and resolve complex customer issues and lead crises management. - To validate and implement UC complex changes and new releases. - Provide technical support till permanent resolution for repeated incidents/problems if requested and identify trends (Problem management trend analysis). - Act as the high level...

**About the role**: - To provide level3 of professional technical support and resolve complex customer issues and lead crises management. - To validate and implement UC complex changes and new releases. - Provide technical support till permanent resolution for repeated incidents/problems if requested and identify trends (Problem management trend...

As a Unified Collaboration Operations Engineer (Level 2), you will be an integral part of our operations team focused on Unified Collaboration (UC) products and services. You will play a crucial role in incident management, change management, and release management, ensuring the seamless operation of UC systems. **Technical Responsibilities**: - Provide...

**About the role**: - To provide level3 of professional technical support and resolve complex customer issues and lead crises management. - To validate and implement UC complex changes and new releases. - Provide technical support till permanent resolution for repeated incidents/problems if requested and identify trends (Problem management trend...

To provide professional technical support and troubleshooting for all requests received. - Resolve complex customer issues in support to Level 2 entities; diagnose fault-related cases by effectively utilizing software/tools diagnostics and other network/product utility programs. - Act as the high level of technical escalation within Customer Operations and...

**About the Role**: **We are seeking an experienced Voice and Collaboration Engineer to design, implement, and manage robust IP Telephony & VOIP solutions based on Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers...

Expertflow is looking for a senior engineer in Cisco contact center solution deployment with solid troubleshooting skills in the Cairo, Egypt region. The core responsibility is to act as a customer representative and work with the team to provide quality support and project implementation. **Responsibilities**: - Work as a senior engineer to implement...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**NAOS Talents** is seeking a highly motivated and experienced **CISCO Business Unit Manager** to work with one of our international clients, a global systems integrator with activities all over the region. Our client offers comprehensive IT Infrastructure Solutions and Services, Including Design, implementations, Auditing, Assessment, Consultancy and...

Investigate escalations from the service desk. - Identify Endpoints and network issues. - Troubleshoot configuration issues. - Coordinate changes with vendors. - Collaborate with a team of engineers and IT professionals to design, implement, and support collaboration solutions. - Assist in deploying and configuring collaboration tools such as video...

**Responsibilities**: - Design and implement Cisco ACI solutions: Collaborate with clients to understand their network infrastructure needs and design Cisco ACI solutions that align with their business objectives. Implement and configure the ACI fabric, including policies, access policies, and tenant configurations. - Network infrastructure assessment:...

**What You’ll do** At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model. Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our...

**This role requires advanced presales skills and deep knowledge of modern-day security challenges and solutions** **What You'll Do** - Hunt for deals, aligning activities with Service Sales teams for Cisco's Lifecycle selling and transformational opportunities - Identifies, analyzes and resolves service design weaknesses. Influences the shaping of future...

**What You’ll Do** As a natural leader, you will work closely with Cisco Account Teams and extended teams in crafting and delivering proposals to meet some of our top customer’s business and IT needs. You will lead a team of Business Development Managers in North region. You will actively develop relationships with our customers, key partners,...

**Family Description** Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing,...

**votre rôle**: Present connectivity development in the BUILD of Cisco SDWAN connectivity services in conjunction with marketing and security experts. Monitor technological developments with suppliers in order to develop new services or evolutions, in conjunction with the marketing teams. Design the technical architecture of the services. Design and test...

Cisco seeks a Customer Operations Manager to work with designated critically important customers, as the liaison between the customer and Cisco technical support, you will supervise everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally,...

**About the role**: Role below is responsible about Incident managment harmonization activity with Service desks in Egypt and Mauritius - To own and control the incident management through all ESC Service desks teams, propose and execute incident management improvements plan proactively and own the incident management reporting. - Responsible for...