Senior Cisco Collaboration Incident Management

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

To provide professional technical support and troubleshooting for all requests received. - Resolve complex customer issues in support to Level 2 entities; diagnose fault-related cases by effectively utilizing software/tools diagnostics and other network/product utility programs. - Act as the high level of technical escalation within Customer Operations and...

**About the role**: - Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...) - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**About the role**: The successful Major Incident Manager will have the relevant skills and experience specified below. **Job Description**: Main Responsibilities include: - Operating and maintaining the Incident management process and governance framework. - Command high profile major incidents within complex environments engaging internal and external...

Provide a professional first and second technical support for a large customer - Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution - Owns the chronic and the complex problems / incidents. - Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. - Diagnose...

**About the role**: A- NAM operations Overlook NAM operations for ESC top customers and manage the relationship with customer & account team in collaboration with head ESC NAM. Maintain and lead automation and value added services and tools for NAM customers B-Major Incident Management: Act as main point of contact leading OBS internal...

**Responsibilities**: - Design and implement Cisco ACI solutions: Collaborate with clients to understand their network infrastructure needs and design Cisco ACI solutions that align with their business objectives. Implement and configure the ACI fabric, including policies, access policies, and tenant configurations. - Network infrastructure assessment:...

**What You’ll Do** - Designated to key customers for Cisco to provide a point of contact for operations and process issues - Understand customer's business goals and how the network operations support the business goals - Prioritization and support customer to open TAC Service Requests (SR) - Conduct trend analysis on customer's issues (e.g. by product...

Investigate escalations from the service desk. - Identify Endpoints and network issues. - Troubleshoot configuration issues. - Coordinate changes with vendors. - Collaborate with a team of engineers and IT professionals to design, implement, and support collaboration solutions. - Assist in deploying and configuring collaboration tools such as video...

Established in 1997, Networking Academy (NetAcad) is Cisco's largest and longest-running Corporate Social Responsibility program. In the Egypt, the Cisco Networking Academy Program has played a pivotal role in supporting the positioning of Cisco as a company, by developing impact through important partnerships with large-scale public-sector customers. As...

Cisco seeks a Customer Operations Manager to work with designated critically important customers, as the liaison between the customer and Cisco technical support, you will supervise everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally,...

**What You'll Do** It used to be that high-speed packet forwarding was performed in dedicated ASIC designs. These days we are looking to make those ASICs more general and programmable. Cisco Common ASIC Group is looking for a Senior ASIC Verification Engineer to drive existing projects and engage in new development of our next generation switching...

**What You'll Do** It used to be that high-speed packet forwarding was performed in dedicated ASIC designs. These days we are looking to make those ASICs more general and programmable. Cisco Common ASIC Group is looking for a Senior ASIC Verification Engineer to drive existing projects and engage in new development of our next generation switching...

What You'll Do It used to be that high-speed packet forwarding was performed in dedicated ASIC designs. These days we are looking to make those ASICs more general and programmable. Cisco Common ASIC Group is looking for an expert Senior Verification Engineer to drive existing projects and engage in new development of our next generation switching...

**What You'll Do** It used to be that high-speed packet forwarding was performed in dedicated ASIC designs. These days we are looking to make those ASICs more general and programmable. Cisco Common ASIC Group is looking for a Senior ASIC Verification Engineer to drive existing projects and engage in new development of our next generation switching...

**About the role**: **Responsibilities**: Coordinates day-to-day execution of the process Identifying and implementing changes to the process Communicating new and changed policies Ensuring the standards and procedures are being followed Identifying and implementing process improvement Creating, analyzing and distributing process reports, KPI’s Act...

**About the role**: The Problem Manager ensures all problems and known errors affecting the infrastructure and service are identified, recorded, and managed end to end through their lifecycle according to their priority. He/she ensures that underlying root causes are identified for incidents and suitable workarounds are identified that help client with...

Work on 2 main technologies: Avaya and Microsoft Telephony (Skype for Business/TEAMS/Direct routing). - Provide second level expert support for OBS customers in both technologies. - Ensure outstanding customer experience. - Own incidents/changes according to shift rules. - Own incident through its life ensuring service restoration & customer's business...

**About the team** SMB Sales Acceleration team is a critical development to Cisco’s future state of the SMB coverage model, and key part of the Global SMB Sales org. The Global SMB Sales organizations mission is to establish Cisco’s strategy and GTM in the SMB space to ensure the company is set best to capture the market opportunity, by simplifying our...