Incident Manager

1. Provide management oversight for the identification, triage and response of events or incidents of apparent security breaches to maintain the security posture. 2. Conduct Security event analysis reporting on activities through regular scheduled reporting and communications in order to highlight the main incidents and events. 3. Identify and handle...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

Description **Communication**: Improve Bank staff's risk awareness to increase their ability to perform self assessment on their daily operations and their losses reporting Implement SLA with other control functions **Reporting**: Submitting the regulatory agencies/committees reports to Incident mgmt., Access mgmt., Awareness, Control reports Unit...

1. Provide communication and escalation throughout the incident per the Security Incident Management process. 3. Collect contextual information to close or escalate the security incident to the Incident Response function for further investigation to find the root cause. 4. Provide consistent and accurate incident feedback to Incident Monitoring, support...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. 2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. 3. Communicate directly with data asset owners and business response plan owners during...

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

**About the role**: - Work on SDWAN solution. - Owns the chronic and the complex problems / incidents. - Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. - Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. -...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

Position: Cyber Security Incident Response Specialist (IR) Company: ITS Information Technology Solutions Contract Details: Full-time Experience: 1 Year Job Summary: As a Cyber Security Incident Response Specialist you are required to have a solid experience in scripting especially Python, PowerShell & bash. Have a solid knowledge in **SOAR design and...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

provide professional technical support for all Voice issues received - provide updates to the customer as needed to meet performance objectives - perform technical and management escalation in line with the company policy - ensure cases are allocated to the most appropriate next level/organization as part of the case flow process - liaise with other relevant...

**About the role**: - provide professional technical support for all Voice issues received - provide updates to the customer as needed to meet performance objectives - perform technical and management escalation in line with the company policy - ensure cases are allocated to the most appropriate next level/organization as part of the case flow process -...

**About the role**: - provide professional technical support for all Voice issues received - provide updates to the customer as needed to meet performance objectives - perform technical and management escalation in line with the company policy - ensure cases are allocated to the most appropriate next level/organization as part of the case flow process -...

About the job It Service Management - Provide 1st level of technical support & Incident management as Ticket creation, update, escalate and close incidents. - Proactive and reactive monitoring of the infrastructure devices / services and alert on performance trends that may adversely affect the service. - Diagnose issues and take preventative steps to clear...

**votre rôle**: As a UC & Cloud Crisis Manager, you will lead and coordinate incident management /Crisis Management activities for VIP customers, focusing on incidents related to UC & Cloud solutions. Serving as the primary contact and major incident leader, your role is pivotal in ensuring efficient incident resolution and acting as a bridge leader during...

**votre rôle**: - Supervision of the team to ensure compliance to performance management targets and customer satisfaction. - Conduct employee performance reviews in accordance with company policy - Schedule team leave request, roaster, and overall staffing requirements - Ensure all incidents are processed, resolved or sent to appropriate next level fix...

ACS Service Manager -230003MQ **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** A great opportunity to join the rapidly-growing Service Management Support Center team in Oracle ACS. The expertise center delivers service management functions non-technical Incident Management (Service...