Tes Italy Incident Management Engineer vois

**Role purpose**: Technical Ops expert for all Fixed Products for SME and Enterprise Customers in VF Italy. He/she will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving Ops KPI. To provide Leaders and Vodafone Italy will all the required reporting (Daily, Weekly, Monthly) **Key accountabilities and...

**Generative AI Engineer (F/M/X)** Munich TES is seeking talented individuals with a background in Generative AI, offering an exciting opportunity for graduates from Technical University Departments/Schools of Sci - ences/Computer Science, Physics, Mathematics, or related fields. Join our team to contribute to cutting-edge projects in Generative AI, working...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**Role purpose**: This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**Family Description** Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing,...

**Role Purpose**: - Drive decisions for operational activities and set strategic goals - Lead VOIS Care operations for diversified markets, service lines and segments (Germany, Ireland, Italy, Spain and CIOT, through multi-channel (Back Office, Web-Chat, Voice & Converged) for any given market. - Account manager and single interface with partners, owning...

**About the role**: - Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...) - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**Role purpose**: - Perform Business Analysis and Data Management across Networks Centres, collating relevant information around technology metrics, financial data and HC data, consolidating business reporting and dashboards, validating consistency of data and producing recommendations for OPC and Networks Management team. - Lead a team of business managers...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**Role purpose**: This role is part of the internal IT team at VOIS Egypt. The person is a technical expert ensuring the implementation of state of the art security systems in accordance to the Information Security policies. The role collaborates closely with the Information Security teams within other VOIS centres as well as other Group Security...

1. Provide management oversight for the identification, triage and response of events or incidents of apparent security breaches to maintain the security posture. 2. Conduct Security event analysis reporting on activities through regular scheduled reporting and communications in order to highlight the main incidents and events. 3. Identify and handle...

**About the role**: **Job Responsibilities & Scope** - Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify, and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...). - Document all troubleshooting and provide regular updates for all actions...

**Role Purpose**: The role holder is accountable for Operation and Maintenance activities for the assigned building\buildings, for the electrical, mechanical and civil works in addition to the followings: - Handle all related operation & maintenance activities in the assigned building\buildings. - Follow-up on managed service company works in the assigned...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**Role Purpose**: Role purpose: To be a member of a team coordinated and supervised by Team Leader and managed by the Radio Planning Manager. **Key Accountabilities**: Key accountabilities and decision ownership: Get acquainted with and contribute to the different aspects of radio planning and testing activities. Maintain the quality figures in the whole...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. 2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. 3. Communicate directly with data asset owners and business response plan owners during...

1. Provide communication and escalation throughout the incident per the Security Incident Management process. 3. Collect contextual information to close or escalate the security incident to the Incident Response function for further investigation to find the root cause. 4. Provide consistent and accurate incident feedback to Incident Monitoring, support...

**About the role**: **Responsibilities**: Coordinates day-to-day execution of the process Identifying and implementing changes to the process Communicating new and changed policies Ensuring the standards and procedures are being followed Identifying and implementing process improvement Creating, analyzing and distributing process reports, KPI’s Act...