Incident Management Specialist

**Position: Incident Response Specialist** **Company Overview**: ITS Information Technology Solutions is a leading provider of IT solutions and services in Giza, Giza Governorate, Egypt. We are committed to delivering innovative and reliable technology solutions to our clients, helping them achieve their business goals. **Position Overview**: **Key...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

Position: Cyber Security Incident Response Specialist (IR) Company: ITS Information Technology Solutions Contract Details: Full-time Experience: 1 Year Job Summary: As a Cyber Security Incident Response Specialist you are required to have a solid experience in scripting especially Python, PowerShell & bash. Have a solid knowledge in **SOAR design and...

**Family Description** Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing,...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About the role**: **Responsibilities**: Coordinates day-to-day execution of the process Identifying and implementing changes to the process Communicating new and changed policies Ensuring the standards and procedures are being followed Identifying and implementing process improvement Creating, analyzing and distributing process reports, KPI’s Act...

1. Provide management oversight for the identification, triage and response of events or incidents of apparent security breaches to maintain the security posture. 2. Conduct Security event analysis reporting on activities through regular scheduled reporting and communications in order to highlight the main incidents and events. 3. Identify and handle...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

**About the role**: - Work on SDWAN solution. - Owns the chronic and the complex problems / incidents. - Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. - Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. -...

Description **Communication**: Improve Bank staff's risk awareness to increase their ability to perform self assessment on their daily operations and their losses reporting Implement SLA with other control functions **Reporting**: Submitting the regulatory agencies/committees reports to Incident mgmt., Access mgmt., Awareness, Control reports Unit...

1. Provide communication and escalation throughout the incident per the Security Incident Management process. 3. Collect contextual information to close or escalate the security incident to the Incident Response function for further investigation to find the root cause. 4. Provide consistent and accurate incident feedback to Incident Monitoring, support...

1. Detect, classify, and report incidents to either escalate to the triage team or close the event to ensure the root cause of the incident. 2. Identify security risks and communicate escalations throughout the incidents per the Security Operations Center (SOC) processes. 3. Communicate directly with data asset owners and business response plan owners during...

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

**About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

**Skills**: - Proven experience as a Computer Security Specialist. - Proficiency in programming languages such as C, C++ and PHP. - Familiarity with security frameworks like the NIST Cybersecurity Framework. - Hands-on experience with patch management, firewalls, and intrusion detection/prevention systems (e.g., TippingPoint). - Understanding of public key...

**Summary** **Responsibilities** - Developing and implementing occupational health and safety policies and programs to ensure the overall safety and security of Nagwa’s employees and premises - Responding to emergency situations when necessary and taking prompt action to eliminate the immediate danger threatening life or property - Recording all hazards...