Incident Resolution Specialist

**Position: Incident Response Specialist** **Company Overview**: ITS Information Technology Solutions is a leading provider of IT solutions and services in Giza, Giza Governorate, Egypt. We are committed to delivering innovative and reliable technology solutions to our clients, helping them achieve their business goals. **Position Overview**: **Key...

Ø Provide technical point of contact for customers’ incidents. Ø Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Ø Document all troubleshooting and...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**Role purpose**: As a Resolution Specialist you will be acting as an escalation point for customer complaints from your colleagues via live calls. You will need to help resolve the customer query by either supporting your colleague with a resolution or by taking over the call and speaking directly with the customer. You will investigate, resolve and respond...

**Role purpose**: As a Resolution specialist you will be acting as an escalation point for customer complaints from your colleagues via live calls. You will need to help resolve the customer query by either supporting your colleague with a resolution or by taking over the call and speaking directly with the customer. You will investigate, resolve and respond...

Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration & customer's...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Work on 2 main technologies: Avaya and Microsoft Telephony (Skype for Business/TEAMS/Direct routing). - Provide second level expert support for OBS customers in both technologies. - Ensure outstanding customer experience. - Own incidents/changes according to shift rules. - Own incident through its life ensuring service restoration & customer's business...

Work on 2 main technologies: Avaya and Microsoft Telephony (Skype for Business/TEAMS/Direct routing). - Provide second level expert support for OBS customers in both technologies. - Ensure outstanding customer experience. - Own incidents/changes according to shift rules. - Own incident through its life ensuring service restoration & customer's business...

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

Work on 2 main technologies: Switched Voice (known in OBS as BTG) and Microsoft Telephony (Skype for Business/TEAMS/Direct routing). - Provide second level expert support for OBS customers in both technologies. - Ensure outstanding customer experience. - Own incidents/changes according to shift rules. - Own incident through its life ensuring service...

Work on 2 main technologies: Switched Voice (known in OBS as BTG) and Microsoft Telephony (Skype for Business/TEAMS/Direct routing). - Provide second level expert support for OBS customers in both technologies. - Ensure outstanding customer experience. - Own incidents/changes according to shift rules. - Own incident through its life ensuring service...

**About Careem** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem's mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in...

**Role Purpose**: Ascertain sustainable solutions within the frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

**About the role**: The successful Major Incident Manager will have the relevant skills and experience specified below. **Job Description**: Main Responsibilities include: - Operating and maintaining the Incident management process and governance framework. - Command high profile major incidents within complex environments engaging internal and external...

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

IT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...