Incident Resolution Specialist

**About the role**: - To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates...

**Position: Incident Response Specialist** **Company Overview**: ITS Information Technology Solutions is a leading provider of IT solutions and services in Giza, Giza Governorate, Egypt. We are committed to delivering innovative and reliable technology solutions to our clients, helping them achieve their business goals. **Position Overview**: **Key...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Position: Cyber Security Incident Response Specialist (IR) Company: ITS Information Technology Solutions Contract Details: Full-time Experience: 1 Year Job Summary: As a Cyber Security Incident Response Specialist you are required to have a solid experience in scripting especially Python, PowerShell & bash. Have a solid knowledge in **SOAR design and...

**About the role**: - Work on SDWAN solution. - Owns the chronic and the complex problems / incidents. - Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. - Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. -...

**Role Purpose**: Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. **Key Accountabilities and Decision Ownership**: - Perform fault troubleshooting,...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...

IT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...

**About the Role*** As a customer support specialist, you will work efficiently and reliably through our most critical incidents to drive top experience delivered to our customers by providing accurate resolution. As part of your job, you will handle different requests, presenting and engaging with different internal collaborators to facilitate case...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Summary The technical support Specialist...

**About the Role** *** As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate...

**About the Role**: As a customer support specialist, you will work efficiently and optimally through our most critical incidents to drive top experience delivered to our customers through providing accurate resolution. As part of the job, this team will be responsible to handle different requests, communicate and engage with different internal partners to...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** As a Senior Specialist, you will be one of the Technical members within the Common Use Team which ensures all our customers’ (Airports, Airlines, and their customers) day-to-day operations run smoothly. Whether it...

Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As a Senior Specialist, you will be one of the Technical members within the Common Use Team which ensures all our customers’ (Airports, Airlines, and their customers) day-to-day operations run smoothly. Whether it...

**Envision Employment Solutions** is currently looking for an** I&D Service Delivery Manager** for one of our partners, a global leader in the chemical industry field. **Job Summary**: The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security,...

Envision Employment Solutions is currently looking for an I&D Service Delivery Manager for one of our partners, a global leader in the chemical industry field. **Job Summary**: The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security, regulatory...

Main Job Duties: - Responsible for providing technical support and assistance to ensure the smooth operation and functionality of ecommerce systems. - Responsible for troubleshooting and resolving issues, implementing system enhancements, and providing guidance to both internal teams and guests. - Ensure the seamless functioning of ecommerce systems by...