Managed Applications Cloud Fr
7 months ago
**votre rôle**:
- Supervision of the team to ensure compliance to performance management targets and customer satisfaction.
- Conduct employee performance reviews in accordance with company policy
- Schedule team leave request, roaster, and overall staffing requirements
- Ensure all incidents are processed, resolved or sent to appropriate next level fix agent respecting published incident handling and quality guidelines following an appropriate business sense to treat urgent incidents of high business impact
- Build and review of all necessary reporting to ensure operational KPIs and customer support targets are met
**votre profil**:
- Fluent in English & French is a must
- Ability to work under pressure and to deal with multiple tasks.
- Excellent customer service skills.
- Good IT/communications background and problem-solving skills.
- Excellent leadership & interpersonal skills.
- Excellent management skills.
- Excellent organizational and communication skills.
- Good understanding of culture differences and diversity.
- Presentation skills.
- Coaching and mentoring skills.
- Prioritization and time management.
- Proactive, Self-motivated, and determined attitude. Having an agile mindset & open for change
**le plus de l'offre**:
- 5+ years’ experience in the IT field 2+ years’ experience in management is a plus
**contrat**:
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