Senior Voice and Multimedia Engineer

5 months ago


مصر, Egypt SSC Egypt Full time

Investigate and troubleshoot integration and performance issues.
- Initiate changes and upgrades according to vendors’ recommendations.
- Assess the impact of changes.
- Prepare Scope-of-Work for changes.
- Monitor and size product licensing.
- Integrate and troubleshoot call recording solutions.
- Troubleshoot Gateways, CUBE, and SIP trunks.
- Prepare RCA for incidents and coordinate with vendors for resolution.
- Open tickets with TAC and provide needed logs.
- Interact immediately in emergencies out of business hours.
- Investigate escalated tickets.
- Handle ticketing queue and meet the team SLA.
- Design and implement voice and multimedia solutions for clients.
- Perform installation, configuration, and maintenance of voice and multimedia systems.
- Provide technical support to clients and troubleshoot issues related to voice and multimedia systems.
- Collaborate with cross-functional teams to ensure seamless integration of voice and multimedia systems with other network components.

**Requirements**:

- Bachelor of communication engineering or computer science required.
- Minimum 5 years experience with Cisco Collaboration products.
- CCNP certified.
- Good SIP knowledge.
- Good troubleshooting and analyzing skills.
- Good communication skills, fluent English.
- Ability to lead colleagues and work in a team.



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