Senior Voice and Multimedia Engineer
5 months ago
Investigate and troubleshoot integration and performance issues.
- Initiate changes and upgrades according to vendors’ recommendations.
- Assess the impact of changes.
- Prepare Scope-of-Work for changes.
- Monitor and size product licensing.
- Integrate and troubleshoot call recording solutions.
- Troubleshoot Gateways, CUBE, and SIP trunks.
- Prepare RCA for incidents and coordinate with vendors for resolution.
- Open tickets with TAC and provide needed logs.
- Interact immediately in emergencies out of business hours.
- Investigate escalated tickets.
- Handle ticketing queue and meet the team SLA.
- Design and implement voice and multimedia solutions for clients.
- Perform installation, configuration, and maintenance of voice and multimedia systems.
- Provide technical support to clients and troubleshoot issues related to voice and multimedia systems.
- Collaborate with cross-functional teams to ensure seamless integration of voice and multimedia systems with other network components.
**Requirements**:
- Bachelor of communication engineering or computer science required.
- Minimum 5 years experience with Cisco Collaboration products.
- CCNP certified.
- Good SIP knowledge.
- Good troubleshooting and analyzing skills.
- Good communication skills, fluent English.
- Ability to lead colleagues and work in a team.
-
Senior Multimedia Designer
5 months ago
مصر, Egypt Chain Reaction Full timeChain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.Chain Reaction is looking for a Senior...
-
Voice Core Senior Test Engineer vois
6 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: To Implement Voice Core CS and IMS network services and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include automating the Voice Core Tests using a specialized tool and requires a since of SW Engineering **Key Accountabilities and Decision Ownership**: -...
-
Senior Network/voice Consultant/engineer
6 months ago
مصر, Egypt Orange Full time**votre rôle**: **Mission/ Role purpose**: - The Senior Consultant is responsible for architecture, design, technical strategy and implementation of a specific project for the customer. She/he leads the Orange design resources assigned to the project. - Builds a trusted relationship with the relevant customer counterparts. He/she takes responsibility of...
-
Voice Core Sr Engineer vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: To design Voice Core CS and IMS network services and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include Communications with virtual technology teams during the design and implementation of the new services and solutions, helping decision making by Key...
-
Senior, Genesys/ivr Engineer
6 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Senior, Genesys/IVR Engineer **Purpose of the job** we are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects **Duties and responsibilities** - Maintain contact center platforms and recommend new...
-
Cisco Contact Center Senior Engineer
5 months ago
مصر, Egypt ExpertFlow Full timeExpertflow is looking for a senior engineer in Cisco contact center solution deployment with solid troubleshooting skills in the Cairo, Egypt region. The core responsibility is to act as a customer representative and work with the team to provide quality support and project implementation. **Responsibilities**: - Work as a senior engineer to implement...
-
Voice Core Solution Architect vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: To design Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...
-
Content Creator
7 months ago
مصر, Egypt Anasia Full time**Content creator** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Communications **Qualifications**: - Bachelor’s degree in Communications, Marketing, or a related field. - Proven experience as a Content Creator, Copywriter, or similar role. - Excellent writing, editing, and proofreading skills, with a keen eye for detail. -...
-
Cti Sw Development Supervisor
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: - Responsibility of managing Digital contact centre at Vodafone Egypt (TOBI) as well as managing contact centre voice platform and workforce management and contact center quality. - Setting the strategy and transformation of all contact centre development activities - Delivery of new digital capabilities that improve customer experience...
-
Voice Core Solution Architect vois
5 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: To design Voice Core network services (CS, IMS. Fixed voice,etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...
-
Voice Core Team Leader vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: Manage portfolio of projects concerning Voice Core information systems for GNED external customers (European Vodafone markets in responsibility: DE) in order to insure the approval and delivery in time and budget of the projects as per the client’s requirements. He analyse and observe client requirements, establish priorities and...
-
Voice and Collaboration Delivery Consultant
6 months ago
مصر, Egypt Capgemini Full time**About the Role**: **We are seeking an experienced Voice and Collaboration Engineer to design, implement, and manage robust IP Telephony & VOIP solutions based on Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers...
-
Senior Frontend Engineer
5 months ago
مصر, Egypt Beach & Lemon Full time**Senior Frontend Engineer**: We're looking for experienced Senior Frontend Software Engineers who enjoy solving complex problems. This role can be 100% remote, anywhere in the world, as long as you are in a relative time zone to the rest of the squad you are working with (Ireland GMT). We are committed to equity in tech and want as many diverse...
-
Graphic Designer
5 months ago
مصر, Egypt Maven Staffing Full time**Role Overview**: **Responsibilities**: - Edit podcast videos and audio, ensuring a polished, engaging final product aligned with our brand's voice. - Create compelling visual content for podcast episodes, social media posts, and YouTube to enhance digital presence and audience engagement. - Manage custom client work, adapting design and editing skills to...
-
Voice Core Sr. Solution Architect vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: to design predominantly Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role includes leading and managing virtual technology teams during the design and implementation of the new services and solutions,...
-
Voice Core
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: to design Voice Core network services (CS, IMS. Fixed voice, etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...
-
Content Specialist
5 months ago
مصر, Egypt Fluid Codes Full time**Position Overview**: Fluid Codes is seeking a Content Specialist to support our dynamic team. This role is pivotal in creating engaging marketing content that tells a story across channels. **Key Responsibilities**: - Produce copy for all marketing assets (print and digital) including brochures, online ads such as Google ads, Instagram and LinkedIn. -...
-
Voice Core
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: to design Voice Core network services (CS, IMS. Fixed voice,..etc) and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include leading and managing virtual technology teams during the design and implementation of the new services and solutions, leading solution...
-
Product Manager Service Provider Interconnectivity
5 months ago
مصر, Egypt ExpertFlow Full timeWe are looking for a highly motivated Product Manager interested in Service Provider connectivity in MEA to join our Marketing team in Cairo, Egypt. As a Product Manager, you will drive the expansion of our voice and also digital messaging offering. You will add a vital contribution to our growth on the global market. **Responsibilities**: - Identify...
-
Sr. Supervisor, Mobile Voice Qos
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Mobile Voice QoS & CEM **Purpose of the Job** Providing, supporting and analyzing quality of service and customer experience management domains covered by the QoS team. **Duties and Responsibilities** 1. Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces etc 2. Responsible...