Cisco Contact Center Senior Engineer

Consulting Engineer - DC - G10_ - Job Description **What You’ll Do** The Customer Experience (CX) Consulting Engineer (CE) is a technical consulting specialist role engaging with customers. The focus is to help our customers adopt the Cisco products & solutions they purchase from us that allows them to innovate and transform their business, ultimately...

**Responsibilities**: - Design and implement Cisco ACI solutions: Collaborate with clients to understand their network infrastructure needs and design Cisco ACI solutions that align with their business objectives. Implement and configure the ACI fabric, including policies, access policies, and tenant configurations. - Network infrastructure assessment:...

**About us**: - Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 4,500,000 active users choose Tabby to stay in control of their spending and make the most out of their money. Over 15,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale's use...

Engineering team resemble one of the highest technical authority inside ESC. - Handling Contact Center design and represent the reference technical point of both the Build/RUN teams. - Help Presales/Sales Channel to tailor and validate the design, help the operational team in their support. - Enable service creation / new offers : Tenant Management O365,...

As a Unified Collaboration Operations Engineer (Level 2), you will be an integral part of our operations team focused on Unified Collaboration (UC) products and services. You will play a crucial role in incident management, change management, and release management, ensuring the seamless operation of UC systems. **Technical Responsibilities**: - Provide...

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**NAOS Talents** is seeking a highly motivated and experienced **CISCO Business Unit Manager** to work with one of our international clients, a global systems integrator with activities all over the region. Our client offers comprehensive IT Infrastructure Solutions and Services, Including Design, implementations, Auditing, Assessment, Consultancy and...

**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...

**Purpose of the Job**: To manage contact center team to ensure they are fully capable to achieve ultimate customer satisfaction. **Responsibilities**: - Act as a first line of contact for Contact Center Executives’ issues or and/or concerns related to customers’ process and escalations. - Handle high level complaints and/or VIP customers’ requests...

Consulting Engineer - SP MPLS - G10_ **What You’ll Do** The Customer Experience (CX) Consulting Engineer (CE) is a technical consulting specialist role engaging with customers. The focus is to help our customers adopt the Cisco products & solutions they purchase from us that allows them to innovate and transform their business, ultimately driving growth....

**Contact Center Analyst - H2R** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time Bachelor’s degree, preferably with experience in Data Analytics *** **A DAY IN THE LIFE ** Execute accurately and timely daily operational activities below: - Extract OR reports and operational analysis reports and identify areas...

Company **tkIS Egypt** is one of the subsidiaries of thyssenkrupp Industrial Solutions, which knows as a leading contractor for Engineering, Procurement, Construction and Commissioning of Lump Sum Turn Key chemical plants. tkIS-Egypt was founded in 2004 primarily to expand the local presence and establish closer relationship to the customers in Egypt, Middle...

High Touch Engineering Services is design to help customers improve network availability and functionality to achieve their business goals. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible technical contributor delivering on our commitments. You need to be a creative problem solver,...

We're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month

**votre rôle**: Present connectivity development in the BUILD of Cisco SDWAN connectivity services in conjunction with marketing and security experts. Monitor technological developments with suppliers in order to develop new services or evolutions, in conjunction with the marketing teams. Design the technical architecture of the services. Design and test...

Manage and deliver the installation and configuration of network security architectures. - Provide remote and on-site support to our customers inside/outside Egypt. - Manage and monitor large computer networks for problems from a central location through communicating with site technicians and tracking problems until resolution. - Investigate and identify...

**About the Role: **Responsibilities: - **Design and Implementation**:Architect and deploy modern data center fabric networks using Cisco ACI, **reliable LAN and WLAN solutions using Cisco SDA and DNA Center controllers, **ensuring robust and scalable solutions that meet client requirements.** - **Protocol Management**: Implement and manage Layer 2 protocols...

Cisco seeks a Customer Operations Manager to work with designated critically important customers, as the liaison between the customer and Cisco technical support, you will supervise everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally,...

**What You’ll Do** - Designated to key customers for Cisco to provide a point of contact for operations and process issues - Understand customer's business goals and how the network operations support the business goals - Prioritization and support customer to open TAC Service Requests (SR) - Conduct trend analysis on customer's issues (e.g. by product...

Contact Center Agent POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of Financial Services queries (Vendor/Supplier questions) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness...