Contact Center Agent
2 days ago
**Contact Center Agent**
**POSITION SNAPSHOT**
Location: Nestlé Business Services Cairo
Company: Nestlé Egypt
Full-time/ Hybrid Model
***
- Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center
- Ensure the accuracy and timeliness of services delivered to employees is following Service Level Agreements
- Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
**A DAY IN THE LIFE **
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on the process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
- Execute operational delivery of all activities of the contact center and ensure the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) within the service delivery framework of H2R.
- Provide inputs to manage risks, issues, escalations and change in a cost-effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Support NCE process improvement initiatives through regular operational reviews
- Provide support in the generation and publication of all relevant reports and analytics
- Perform periodic activity-relevant reviews with the different streams
- Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible
**ARE YOU A FIT?**
- Bachelor’s degree in a relevant field
- Listening, verbal, and written communication skills
- Service Oriented
- Proficient in MS Office
- Strong Analytical Skills
- Detail Oriented and Organized
- Ability to work in a challenging environment
-
Contact Center Representative
3 weeks ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...
-
Contact Center Representative
6 hours ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...
-
Contact Center Representative
2 weeks ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Mail & Chat Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...
-
Contact Center Agent
5 days ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...
-
HR Contact Center Agent- Turkish Speaker
2 days ago
مصر, Egypt Nestle Full time**Contact Center Agent - Turkish Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and...
-
Uk Contact Center Agent Gsc's
5 days ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
HR Contact Centre Agent
4 weeks ago
مصر, Egypt Nestle Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services...
-
HR Contact Center- Urdu Speaker
4 days ago
مصر, Egypt Nestle Full timeContact Center Agent POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Business Services Full-time Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services delivered to...
-
HR Services Contact Center Agent
1 week ago
مصر, Egypt Nestle Full time**POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness of services...
-
Spanish Contact Center Agent
6 days ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...
-
Travel Advisor Agent
2 weeks ago
مصر, Egypt Xceed Contact Center Full timeWe are hiring for a Travel Agent Salary : 11200 Gross Rotational Shifts & Overnight Shifts Transportation Provided Profit Share Attractive Bonus **Job Types**: Full-time, Permanent, Contract Contract length: 12 months **Salary**: E£6,440.00 - E£11,200.00 per month **Education**: - Bachelor's (preferred) **Language**: - English (required)
-
Call Center Agent
6 days ago
مصر, Egypt Babel Marts Full timeBabelMarts is hiring now "Call Center Agents" Job Qualifications: - Experience 1 - 3 years in a call center or customer service environment - Strong phone and verbal communication skills along with active listening. - Good data entry and typing skills. Account: Arabic
-
Uk Contact Centre Agent
6 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Call Center Agent
2 weeks ago
مصر, Egypt German University in Cairo Full timeCompetencies: Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving **Job Description**: Handle phone calls, answer incoming telephones while using computer...
-
Call Center Agent
5 days ago
مصر, Egypt I Properties Egypt Full timeReal Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo
-
Call Center
5 days ago
مصر, Egypt Teleperformance Full time_Join Our Team as a Contact Center Agent!_ - As a Contact Center Agent, you'll have the opportunity to make a real difference in people's lives while enjoying a supportive work environment and opportunities for career growth._ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is...
-
Uk Contact Center Agent Gsc's
3 weeks ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Call Center Agent
2 days ago
مصر, Egypt I Properties Egypt Full timeReal Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)
-
Telesales Agent Vodafone
3 days ago
مصر, Egypt Global contact Center Full timeتم فتح باب التعين لفرع الشركة في حدائق الزيتون لوظيفة تلي سيلز شركة Global وكيل لشركات الاتصالات ( فودافون - اتصالات ) تطلب لمقرها في الزيتون Call Center (TeleSales) بيع من خلال الهاتف *مقر العمل : حدائق...
-
Cisco Contact Center Senior Engineer
6 hours ago
مصر, Egypt ExpertFlow Full timeExpertflow is looking for a senior engineer in Cisco contact center solution deployment with solid troubleshooting skills in the Cairo, Egypt region. The core responsibility is to act as a customer representative and work with the team to provide quality support and project implementation. **Responsibilities**: - Work as a senior engineer to implement...