Contact Center Engineer

5 days ago


مصر, Egypt Orange Business Services Full time

**About the role**:

- Engineering team resemble one of the highest technical authority inside ESC.
- Handling Contact Center design and represent the reference technical point of both the Build/RUN teams.
- Help Presales/Sales Channel to tailor and validate the design, help the operational team in their support.
- Enable service creation / new offers : Tenant Management O365, Contact365 (WorkStreamPeople).
- Enrich the value proposition of existing services : Direct Routing, Operator Connect
- Technical Expertise : consulting for customer deployement.
- Working as Technical stream leader for the TTM and Nursery Projects.
- handling of the Technical Product development with the Vendor.

**About you**:

- BSC in Engineering or IT or Telecommunication field.
- Contact-Center Engineer profile.
- Scripting and Java-Script experience/knowledge.
- Total at least 5 years’ experience in IT field.
- Microsoft TEAMS/Microsoft Azure (SharePoint online) certified.
- End-to-End solution expert (Validation, implementation, design).
- Team player, Commitment, extra-mile attitude, working under stress.
- Fluent in English, French is a plus

**Additional information**:
**Department**:
Customer Services & Operations

**Contract**:
Regular



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