HR Contact Center Agent- Turkish Speaker
4 months ago
**Contact Center Agent
- Turkish Speaker**
**POSITION SNAPSHOT**
Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time
***
Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center
Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements
Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
**A DAY IN THE LIFE **
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
- Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) withing the service delivery framework of H2R.
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
- Provide support in the generation and publication of all relevant reports and analytics
- Perform periodic activity relevant reviews with the different streams
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
**ARE YOU A FIT?**
- Superior listening, verbal, and written communication skills
- Service Oriented
- Ability to handle stressful situation appropriately
- Proficient in MS Office
- V.Good computer know-how
- Excellent Multi-tasking skills
- Strong Analytical Skills
- Detail Oriented and Organized
- Ability to work in a challenging environment
- Trilingual English & Arabic & Turkish
-
Contact Center Agent
4 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...
-
HR & Om Admin- Turkish Speaker
3 months ago
مصر, Egypt Nestle Full time**HR Admin and OM Associate - Turkish Speaker** Company: Nestlé Business Services Location: Cairo, Egypt. Department: Hire to Retire Bachelor’s Degree Holder *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing...
-
Call Center Agents
3 months ago
مصر, Egypt Xceed Contact Center Full timeWe're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month
-
Contact Center Agent
4 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...
-
HR Contact Centre Agent- French Speaker
3 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and...
-
Contact Center Agent
4 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...
-
Uk Contact Center Agent Gsc's
4 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Call Center Reservation Agents
4 months ago
مصر, Egypt Etisal International Full time**#WE_ARE_HIRING ( Booking, Travel Agency )** **Call Center Reservation Agents ( German Speakers )** **location: Maadi** **German Level: Fluent + English: B2** **Graduates** **Salary: from 22.5K up to 25K + Welcome Bonus** **Full Paid Training** **Social and Medical insurance** **Job Types**: Full-time, Permanent, Contract **Salary**: From...
-
Uk Contact Center Agent Gsc's
3 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Contact Center Agent- Financial Services
3 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full timeContact Center Agent POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of Financial Services queries (Vendor/Supplier questions) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness...
-
Sales Specialist
4 months ago
مصر, Egypt Karas Stone for exporting Marble And Granite. Full time**Turkish speakers** are required for Karas stone company for exporting Marble & granite for the position of **sales specialist**. Saturday and Sunday Days off. Working hours are from 9 am to 5 pm. Salary + Bonus + attractive commission **Qualifications**: - Very good in English written & spoken. - (0-3) years of experience. - Experience using computers...
-
Customer Service Agents Are Required
4 months ago
مصر, Egypt Ethics HR Full timeCustomer Service Agents are required to work for a well known Call Center company. If interested please apply. Customer Service Agents are required to work for a well known Call Center company. If interested please apply. Ethics HR employs a highly specialized Human Resources workforce, offering services in the areas of payroll administration, labor force...
-
Contact Center Analyst
4 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Analyst - H2R** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time Bachelor’s degree, preferably with experience in Data Analytics *** **A DAY IN THE LIFE ** Execute accurately and timely daily operational activities below: - Extract OR reports and operational analysis reports and identify areas...
-
Spanish Contact Center Team Leader
3 months ago
مصر, Egypt Future Group Full time**Exciting Opportunity: Spanish Contact Center Team Leader**: Join the forefront of customer support and communication as part of **Future Group**, a globally recognized leader in **Translation & Localization** Services. Established in 1994, we've been carving a niche in the industry, offering tailor-made solutions across North & Latin America, Asia, Europe,...
-
English Contact Center Representative
4 months ago
مصر, Egypt Teleperformance Full timeTeleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...
-
Customer Service
3 months ago
مصر, Egypt Xceed Contact Center Full timeXceed is Now hiring English speakers for new account with salary 8000 Gross + Bonus and profit share: Grads only can apply. Rotational shifts 24/7 with 2 days off rotational. Males only. Max age 35 Cairo and Giza residents only. Social and Medical insurance. Location Maadi Technology park Transportation provided for overnight shifts. Overnight...
-
English Contact Center Representative
4 months ago
مصر, Egypt Teleperformance Full timeTeleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...
-
Uk Contact Center Agent Gsc's
4 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
HR Coordinator
4 months ago
مصر, Egypt Exido Global Solutions Full time**Job description**: - Assist with onboarding new employees, including preparing new hire orientation materials, conducting orientation sessions, and ensuring all required paperwork is completed.** **-Coordinate HR-related meetings and events, such as training sessions, employee engagement activities, and performance reviews.** **-Serve as a point of...
-
Project Manager
4 months ago
مصر, Egypt DS DeepSource GmbH Full timeThis is an outsourcing role to one of our Multinational Clients in Cairo, specialising in Digital Transformation, Security Transformation, IT Transformation, and Workforce Transformation. **Responsibilities**: - Manage medium to high-level complexity projects or programs - Coordinate project plans by monitoring schedules and ensuring quality in all...