HR Contact Center Agent- Turkish Speaker
4 weeks ago
**Contact Center Agent
- Turkish Speaker**
**POSITION SNAPSHOT**
Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time
***
Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center
Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements
Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
**A DAY IN THE LIFE **
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
- Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) withing the service delivery framework of H2R.
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
- Provide support in the generation and publication of all relevant reports and analytics
- Perform periodic activity relevant reviews with the different streams
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
**ARE YOU A FIT?**
- Superior listening, verbal, and written communication skills
- Service Oriented
- Ability to handle stressful situation appropriately
- Proficient in MS Office
- V.Good computer know-how
- Excellent Multi-tasking skills
- Strong Analytical Skills
- Detail Oriented and Organized
- Ability to work in a challenging environment
- Trilingual English & Arabic & Turkish
-
Contact Center Agent
3 weeks ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...
-
HR & Om Admin- Turkish Speaker
2 weeks ago
مصر, Egypt Nestle Full time**HR Admin and OM Associate - Turkish Speaker** Company: Nestlé Business Services Location: Cairo, Egypt. Department: Hire to Retire Bachelor’s Degree Holder *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing...
-
Call Center Agents
1 week ago
مصر, Egypt Xceed Contact Center Full timeWe're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month
-
Contact Center Agent
4 weeks ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...
-
HR Contact Centre Agent- French Speaker
2 weeks ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and...
-
Telesales Offshore Call Center Agent
2 weeks ago
مصر, Egypt Raya Contact Center Full timeTelesales Offshore Call Center Agent - University degree. - Military status (defined for males). - Excellent English. -Males&Females -fixed shifts Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services,...
-
HR Contact Center- Urdu Speaker
4 weeks ago
مصر, Egypt Nestle Full timeContact Center Agent POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Business Services Full-time Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services delivered to...
-
Contact Center Representative
4 weeks ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...
-
Contact Center Representative
3 weeks ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...
-
HR Screener
2 weeks ago
مصر, Egypt Xceed Contact Center Full timeCoordinates with different on going projects for any HR Matters - Fluent English is a MUST - 0 - 6 months HR Experience Xceed, Egypt’s leading business process outsourcing (BPO) and shared services company, In 2001 Xceed was founded to help clients around the world meet the requirements of the rapidly evolving global market. Driven by great passion towards...
-
Contact Center Agent
4 weeks ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...
-
Offshore Account Advisor
2 weeks ago
مصر, Egypt Raya Contact Center Full timeRaya Contact Center Launching a new Offshore Account at 6th of October Site Call Center Agents for an Offshore Account Serving UK Fluent English speakers. Graduates only. Max Age 40. Males & Females. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider...
-
Uk Contact Center Agent Gsc's
4 weeks ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Contact Center Representative
3 weeks ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Mail & Chat Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...
-
Contact Center Agent- Financial Services
2 weeks ago
مصر, Egypt Nestle Operational Services Worldwide SA Full timeContact Center Agent POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of Financial Services queries (Vendor/Supplier questions) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness...
-
Call Center Account Advisor
2 weeks ago
مصر, Egypt Raya Contact Center Full timeVous Etes du Maroc, Tunisie ou Algérie? Vous cherchez un Boulot ? On vous attend pour joindre la Famille De #Raya_Contact_centre Nous recrutons des agents service à la clientèle pour une des plus grandes compagnies aériennes du Monde. Description de l’offre d’emploi : Gérer toute les questions et demandes des clients. Lieu du travail : 6 octobre...
-
Uk Contact Center Agent Gsc's
2 weeks ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Sales Specialist
4 weeks ago
مصر, Egypt Karas Stone for exporting Marble And Granite. Full time**Turkish speakers** are required for Karas stone company for exporting Marble & granite for the position of **sales specialist**. Saturday and Sunday Days off. Working hours are from 9 am to 5 pm. Salary + Bonus + attractive commission **Qualifications**: - Very good in English written & spoken. - (0-3) years of experience. - Experience using computers...
-
Contact Center Manager
3 weeks ago
مصر, Egypt Abou Ghaly Motors Full time**Job Information**: Number of Positions **1** *** Business Line **AGM Holding** *** **Required Skills**: - contact centerCity **Cairo** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Establish and enforce policies regarding employee conduct and communication etiquette. - Set goals and objectives for the...
-
Customer Service Agents Are Required
6 days ago
مصر, Egypt Ethics HR Full timeCustomer Service Agents are required to work for a well known Call Center company. If interested please apply. Customer Service Agents are required to work for a well known Call Center company. If interested please apply. Ethics HR employs a highly specialized Human Resources workforce, offering services in the areas of payroll administration, labor force...