HR Contact Center Agent- Turkish Speaker

4 days ago


مصر, Egypt Nestle Full time

**Contact Center Agent
- Turkish Speaker**

**POSITION SNAPSHOT**
Location: Cairo, Egypt

Company: Nestlé Business Services

Full-time

***

Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center

Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements

Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.

**A DAY IN THE LIFE **
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
- Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) withing the service delivery framework of H2R.
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
- Provide support in the generation and publication of all relevant reports and analytics
- Perform periodic activity relevant reviews with the different streams
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible

**ARE YOU A FIT?**
- Superior listening, verbal, and written communication skills
- Service Oriented
- Ability to handle stressful situation appropriately
- Proficient in MS Office
- V.Good computer know-how
- Excellent Multi-tasking skills
- Strong Analytical Skills
- Detail Oriented and Organized
- Ability to work in a challenging environment
- Trilingual English & Arabic & Turkish



  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...


  • مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...


  • مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...


  • مصر, Egypt Nestle Full time

    Contact Center Agent POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Business Services Full-time Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services delivered to...


  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...


  • مصر, Egypt Xceed Contact Center Full time

    Job Title: Mail & Chat Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...


  • مصر, Egypt Nestle Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services...


  • مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...


  • مصر, Egypt Etisal International Full time

    **#WE_ARE_HIRING ( Booking, Travel Agency )** **Call Center Reservation Agents ( German Speakers )** **location: Maadi** **German Level: Fluent + English: B2** **Graduates** **Salary: from 22.5K up to 25K + Welcome Bonus** **Full Paid Training** **Social and Medical insurance** **Job Types**: Full-time, Permanent, Contract **Salary**: From...


  • مصر, Egypt Nestle Full time

    **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness of services...

  • Sales Specialist

    3 days ago


    مصر, Egypt Karas Stone for exporting Marble And Granite. Full time

    **Turkish speakers** are required for Karas stone company for exporting Marble & granite for the position of **sales specialist**. Saturday and Sunday Days off. Working hours are from 9 am to 5 pm. Salary + Bonus + attractive commission **Qualifications**: - Very good in English written & spoken. - (0-3) years of experience. - Experience using computers...


  • مصر, Egypt Nestle Full time

    **Position Snapshot**: Company: Nestlé Business Services Location: Cairo, Egypt. Department: Hire to Retire Bachelor’s Degree Holder **Position Summary**: Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...


  • مصر, Egypt Teleperformance Full time

    Teleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...


  • مصر, Egypt Teleperformance Full time

    Teleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...


  • مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • HR Recruiter

    6 days ago


    مصر, Egypt Elite recruitment Full time

    We are hiring 10 fluent english speakers to work as call center agents


  • مصر, Egypt Premier Services & Recruitment Full time

    Job Description & Specification: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...

  • Project Manager

    5 days ago


    مصر, Egypt DS DeepSource GmbH Full time

    This is an outsourcing role to one of our Multinational Clients in Cairo, specialising in Digital Transformation, Security Transformation, IT Transformation, and Workforce Transformation. **Responsibilities**: - Manage medium to high-level complexity projects or programs - Coordinate project plans by monitoring schedules and ensuring quality in all...

  • Talent Sourcer

    4 weeks ago


    مصر, Egypt Emprego EG Full time

    **Company Profile**: Every day, around the world, people reach for Unilever products. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. In fact, 150 million times a day, someone somewhere chooses a Unilever product. Look in your fridge, or on the...

  • Talent Sourcer

    5 days ago


    مصر, Egypt Unilever Full time

    Company Profile: - Every day, around the world, people reach for Unilever products. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. In fact, 150 million times a day, someone somewhere chooses a Unilever product.- Look in your fridge, or on the...