HR Services Contact Center Agent
1 week ago
**POSITION SNAPSHOT**
Location: Nestlé Business Services Cairo
Company: Nestlé Egypt
Full-time/ Hybrid Model
***
- Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center
- Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements
- Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
**A DAY IN THE LIFE**
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
- Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) withing the service delivery framework of H2R.
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
- Provide support in the generation and publication of all relevant reports and analytics
- Perform periodic activity relevant reviews with the different streams
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
**ARE YOU A FIT?**
- Bachelor’s degree in a relevant field
- Listening, verbal, and written communication skills
- Service Oriented
- Proficient in MS Office
- Strong Analytical Skills
- Detail Oriented and Organized
- Ability to work in a challenging environment
-
Contact Center Agent
4 weeks ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...
-
Contact Center Agent
7 hours ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...
-
Contact Center Representative
2 weeks ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...
-
Contact Center Agent
3 days ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...
-
Contact Center Representative
4 weeks ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...
-
HR Contact Center Agent- Turkish Speaker
4 weeks ago
مصر, Egypt Nestle Full time**Contact Center Agent - Turkish Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and...
-
HR Contact Center Agent- Turkish Speaker
7 hours ago
مصر, Egypt Nestle Full time**Contact Center Agent - Turkish Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and...
-
Customer Service Agents Are Required
1 week ago
مصر, Egypt Ethics HR Full timeCustomer Service Agents are required to work for a well known Call Center company. If interested please apply. Customer Service Agents are required to work for a well known Call Center company. If interested please apply. Ethics HR employs a highly specialized Human Resources workforce, offering services in the areas of payroll administration, labor force...
-
Call Center Agents
2 weeks ago
مصر, Egypt Xceed Contact Center Full timeWe're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month
-
HR Contact Center- Urdu Speaker
2 days ago
مصر, Egypt Nestle Full timeContact Center Agent POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Business Services Full-time Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services delivered to...
-
Contact Center Representative
1 week ago
مصر, Egypt Xceed Contact Center Full timeJob Title: Mail & Chat Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...
-
Spanish Contact Center Agent
4 days ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...
-
Spanish Contact Center Team Leader
2 weeks ago
مصر, Egypt Future Group Full time**Exciting Opportunity: Spanish Contact Center Team Leader**: Join the forefront of customer support and communication as part of **Future Group**, a globally recognized leader in **Translation & Localization** Services. Established in 1994, we've been carving a niche in the industry, offering tailor-made solutions across North & Latin America, Asia, Europe,...
-
Uk Contact Center Agent Gsc's
3 days ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
HR Service Center Lead
2 weeks ago
مصر, Egypt PepsiCo Full time**Responsibilities**: - Manage & drive HR Service center team and support in day to day operations to ensure high productivity along with CSAT rate. - Ensure emplyees’ queries/services are first time right resolved with efficiency& delivered at the defined SLAs/KPIs. - Develop service procedure, flawless processes & contentious impromevement. - Identify...
-
Contact Center Engineer
2 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: - Engineering team resemble one of the highest technical authority inside ESC. - Handling Contact Center design and represent the reference technical point of both the Build/RUN teams. - Help Presales/Sales Channel to tailor and validate the design, help the operational team in their support. - Enable service creation / new offers :...
-
Uk Contact Center Agent Gsc's
2 weeks ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Admin Assistant/ Contact Center Agent
1 week ago
مصر, Egypt AW Holding Full timeWe are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our HR Administration manager, assisting in daily office needs and managing our company’s general administrative activities. - Responsible for reception duties - Deal with...
-
Contact Center Leader
1 week ago
مصر, Egypt Aramex Full time**Purpose of the Job**: To manage contact center team to ensure they are fully capable to achieve ultimate customer satisfaction. **Responsibilities**: - Act as a first line of contact for Contact Center Executives’ issues or and/or concerns related to customers’ process and escalations. - Handle high level complaints and/or VIP customers’ requests...
-
Corporate Sales
3 days ago
مصر, Egypt Hired HR Full time**Job Title: Sales & Business Development Specialist** As a Sales & Business Development Specialist at Innovation Creed, you will play a pivotal role in driving the growth of our HR Consultancy Services. Your responsibilities will encompass the entire sales cycle, from identifying potential leads to finalizing deals with corporate HR teams in Egypt and Gulf...