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Spanish Contact Center Agent

2 weeks ago

مصر, Egypt Premier Services & Recruitment Full time

Job Description & Specification:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Job Requirements**:

- Graduates
- Fluency in Spanish and English is a MUST
- Excellent communication skills
- Customer service experience is a plus
- Skills:
- Customer Service : Professional
- Languages:
- Spanish : Excellent
- English : Very good

**Job Details**:

- Country:
- EGYPT- City:
- Cairo- Job Type:
- Full Time- Industry:
- Call center / Contact center,- Gender:
- Salary Negotiable:
- NoApply