HR Contact Center- Urdu Speaker

4 weeks ago


مصر, Egypt Nestle Full time

Contact Center Agent

POSITION SNAPSHOT

Location: Cairo, Egypt

Company: Nestlé Business Services

Full-time

Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center

Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements

Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.

A DAY IN THE LIFE
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
- Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) withing the service delivery framework of H2R.
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
- Provide support in the generation and publication of all relevant reports and analytics
- Perform periodic activity relevant reviews with the different streams
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible

ARE YOU A FIT?
- Superior listening, verbal, and written communication skills
- Service Oriented
- Ability to handle stressful situation appropriately
- Proficient in MS Office
- V.Good computer know-how
- Excellent Multi-tasking skills
- Strong Analytical Skills
- Detail Oriented and Organized
- Ability to work in a challenging environment
- Trilingual English & Arabic



  • مصر, Egypt Nestle Full time

    **Contact Center Agent - Turkish Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and...

  • Contact Center Agent

    4 weeks ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...

  • Contact Center Agent

    3 weeks ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...

  • Call Center Agents

    1 week ago


    مصر, Egypt Xceed Contact Center Full time

    We're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month

  • HR Screener

    2 weeks ago


    مصر, Egypt Xceed Contact Center Full time

    Coordinates with different on going projects for any HR Matters - Fluent English is a MUST - 0 - 6 months HR Experience Xceed, Egypt’s leading business process outsourcing (BPO) and shared services company, In 2001 Xceed was founded to help clients around the world meet the requirements of the rapidly evolving global market. Driven by great passion towards...


  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and...


  • مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...


  • مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...

  • HR Screener

    2 weeks ago


    مصر, Egypt Raya Contact Center Full time

    Collect Data base for RCC sites from different Languages. - Collect Data Base for all external supporting function vacancies. - Contact with Employment fairs in order to organize Events and fairs. - Communicate and manages new Recruitment Agencies' deals - Communicate with Governmental Institutes for Employment Fairs and CV sourcing - Posts available...


  • مصر, Egypt Raya Contact Center Full time

    Raya Contact Center Launching a new Offshore Account at 6th of October Site Call Center Agents for an Offshore Account Serving UK Fluent English speakers. Graduates only. Max Age 40. Males & Females. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider...


  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Analyst - H2R** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time Bachelor’s degree, preferably with experience in Data Analytics *** **A DAY IN THE LIFE ** Execute accurately and timely daily operational activities below: - Extract OR reports and operational analysis reports and identify areas...


  • مصر, Egypt Raya Contact Center Full time

    Fluent English Speaker. Basic Networks and Computer background. Graduates only. Interested to work over the phone. Flexibility to work in rotational shifts. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office...


  • مصر, Egypt Raya Contact Center Full time

    Administrating all hiring documents and related files for new, existing employees or leavers according to the labor law and internal policy through handling required Personnel activities Work location: Abbaseya, Borg EL Tatbekeen Good Command of English, +1 year of professional work experience, Bachelor Degree preferred in Law or Business Administration,...


  • مصر, Egypt Raya Contact Center Full time

    Responsible for all validations and cases compliance in reference to RCC code of conduct, internal policies and labor law. Work location: Maadi Call Center Park Bachelor‘s degree, good Knowledge of Labor Law, good command of Microsoft Office software. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region....


  • مصر, Egypt Teleperformance Full time

    Teleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...


  • مصر, Egypt Raya Contact Center Full time

    Telesales Offshore Call Center Agent - University degree. - Military status (defined for males). - Excellent English. -Males&Females -fixed shifts Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services,...


  • مصر, Egypt Teleperformance Full time

    Teleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...


  • مصر, Egypt Raya Contact Center Full time

    Vous Etes du Maroc, Tunisie ou Algérie? Vous cherchez un Boulot ? On vous attend pour joindre la Famille De #Raya_Contact_centre Nous recrutons des agents service à la clientèle pour une des plus grandes compagnies aériennes du Monde. Description de l’offre d’emploi : Gérer toute les questions et demandes des clients. Lieu du travail : 6 octobre...


  • مصر, Egypt Raya Contact Center Full time

    Very good English - Fresh graduate - Able to work on rotational sifts (24/7) for males and till 10:00 PM for females - Military status (defined for males) - University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center...

  • HR Coordinator

    3 days ago


    مصر, Egypt Exido Global Solutions Full time

    **Job description**: - Assist with onboarding new employees, including preparing new hire orientation materials, conducting orientation sessions, and ensuring all required paperwork is completed.** **-Coordinate HR-related meetings and events, such as training sessions, employee engagement activities, and performance reviews.** **-Serve as a point of...