Uk Contact Center Agent Gsc's
6 months ago
-Job description
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of **UK Contact Center Agent**
**Principal responsibilities**
**Impact on the Business**
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
**Customers / Stakeholders**
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
**Leadership & Teamwork**
- Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team
**Operational Effectiveness & Control***
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for RBWM Centres
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Requirements
- Must be university graduate in any discipline
- Must be a Fluent to Native-Like English Speaker
- Must be a Cairo Resident
- Experience needed not more than 2 years of experience in Call Center after graduation
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
**You’ll achieve more when you join HSBC.**
**Issued By HSBC Electronic Data Processing (Egypt) Private LTD
-
Uk Contact Center Agent Gsc's
6 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Call Center Agents
5 months ago
مصر, Egypt Xceed Contact Center Full timeWe're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month
-
Contact Center Agent
6 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...
-
Contact Center Agent- Financial Services
5 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full timeContact Center Agent POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of Financial Services queries (Vendor/Supplier questions) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness...
-
Ukcc Agent Gsc's
5 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Contact Center Agent
5 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (Turkish Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...
-
Contact Center Agent
6 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...
-
Uk Call Center Agent Gsc's
6 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Gsc Hbeg Contact Centre Gsc's
5 months ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Spanish Contact Center Team Leader
5 months ago
مصر, Egypt Future Group Full time**Exciting Opportunity: Spanish Contact Center Team Leader**: Join the forefront of customer support and communication as part of **Future Group**, a globally recognized leader in **Translation & Localization** Services. Established in 1994, we've been carving a niche in the industry, offering tailor-made solutions across North & Latin America, Asia, Europe,...
-
Contact Center Leader
5 months ago
مصر, Egypt Aramex Full time**Purpose of the Job**: To manage contact center team to ensure they are fully capable to achieve ultimate customer satisfaction. **Responsibilities**: - Act as a first line of contact for Contact Center Executives’ issues or and/or concerns related to customers’ process and escalations. - Handle high level complaints and/or VIP customers’ requests...
-
Head of Hbeg Contact Centers
6 months ago
مصر, Egypt HSBC Full time-Job description Role Purpose: The role holder will be responsible for managing the relationship with HBEG offshore GSC Call Centre ensuring the site maintain the service standards and operational integrity for the business by acting as WPB channel owner, setting local contact center Sales, Customer experience strategies, Retention, CDD Voice and RFI Voice...
-
Travel Advisor Agent
6 months ago
مصر, Egypt Xceed Contact Center Full timeWe are hiring for a Travel Agent Salary : 11200 Gross Rotational Shifts & Overnight Shifts Transportation Provided Profit Share Attractive Bonus **Job Types**: Full-time, Permanent, Contract Contract length: 12 months **Salary**: E£6,440.00 - E£11,200.00 per month **Education**: - Bachelor's (preferred) **Language**: - English (required)
-
HR Contact Centre Agent- French Speaker
5 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and...
-
Head of Contact Center
5 months ago
مصر, Egypt Tabby Full time**About us**: - Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 4,500,000 active users choose Tabby to stay in control of their spending and make the most out of their money. Over 15,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale's use...
-
Contact Center Analyst
6 months ago
مصر, Egypt Nestle Operational Services Worldwide SA Full time**Contact Center Analyst - H2R** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time Bachelor’s degree, preferably with experience in Data Analytics *** **A DAY IN THE LIFE ** Execute accurately and timely daily operational activities below: - Extract OR reports and operational analysis reports and identify areas...
-
Call Center Agent
6 months ago
مصر, Egypt Everlast Wellness Medical Center Full timeManage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...
-
English Contact Center Representative
6 months ago
مصر, Egypt Teleperformance Full timeTeleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...
-
Retention Agent
6 months ago
مصر, Egypt sutherland global Full timeSutherland is an experience-led digital transformation company that combines human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are operationally effective, culturally meshed,...
-
English Contact Center Representative
6 months ago
مصر, Egypt Teleperformance Full timeTeleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...