Uk Contact Centre Agent Gsc's

2 days ago

مصر, Egypt HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **JLFS UKCC Agent**

**Principal responsibilities**

**Impact on the Business**
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

**Customers / Stakeholders**
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate

**Leadership & Teamwork**
- Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team

**Operational Effectiveness & Control**
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for RBWM Centres
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

Requirements

**Requirements**:

- Must be university graduate in any discipline
- Fluent to Native Like English Speakers
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing Private LTD

  • Uk Contact Centre Agent

    3 weeks ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Uk Contact Centre Agent

    3 weeks ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Uk Contact Center Agent Gsc's

    3 days ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Gsc Hbeg Contact Centre Gsc's

    4 days ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Contact Centre Gsc

    4 days ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Uk Contact Center Agent Gsc's

    3 weeks ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Cse - Contact Centre ,gsc's

    3 weeks ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Cse - Contact Centre ,gsc's

    3 weeks ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Contact Center Agent

    3 weeks ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Ukcc Agent Gsc's

    4 days ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Cse - Contact Centre Gsc's

    3 hours ago

    مصر, Egypt HSBC Full time

    **_Some careers have more impact than others._** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be._ - HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses...

  • Cse - Contact Centre

    5 days ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Uk Contact Center Agent

    4 weeks ago

    مصر, Egypt HSBC Full time

    **Business**:WPB Global Contact Centre Shared Operations** **Open positions**:136** **Role Title: Contact Centre Service and Sales Representative** **Global Career Band: 8** **Location **_(Country / City )_**:Cairo, Egypt** **Recruiter Name **:Lamia Mahmoud** **Why join us?** Build your career with an ever-growing, fast paced, dynamic team. A team...

  • Uk Contact Center Agent

    5 days ago

    مصر, Egypt HSBC Full time

    **Business**:WPB Global Contact Centre Shared Operations** **Open positions**:136** **Role Title: Contact Centre Service and Sales Representative** **Global Career Band: 8** **Location **_(Country / City )_**:Cairo, Egypt** **Recruiter Name **:Lamia Mahmoud** **Why join us?** Build your career with an ever-growing, fast paced, dynamic team. A team...

  • Over Night Contact Centre

    2 weeks ago

    مصر, Egypt Teleperformance Full time

    Job Title: **Over Night Contact Centre** **Requirements**: - Graduated from a reputable university or institute - Fluency in English (C1/C2) - Communication skills - Clear status of the military for male graduates - Flexible with working hours rotationl starting from 8PM Salary & Benefits: - Gym access - Medical insurance 150,000 EGP - VPN Line ( Minutes...

  • HR Contact Centre Agent- French Speaker

    5 days ago

    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and...

  • Contact Center Agent

    2 weeks ago

    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...

  • Large Corporate Senior Relationship Manager

    4 days ago

    مصر, Egypt EGBank Full time

    WORK PERFORMED & MAJOR DUTIES: a) Suggest strategies for the credit relationship under supervision and ensure implementing the approved strategy to the allocated accounts. b) Ensure the Bank's leadership position and the extension of top quality service and ensure that the borrower is regularly visited as mandated by the Credit Policy Guide to keep...

  • Offshore Account Advisor

    4 days ago

    مصر, Egypt Raya Contact Center Full time

    Raya Contact Center Launching a new Offshore Account at 6th of October Site Call Center Agents for an Offshore Account Serving UK Fluent English speakers. Graduates only. Max Age 40. Males & Females. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider...

  • Spanish Contact Center Team Leader

    24 hours ago

    مصر, Egypt Future Group Full time

    **Exciting Opportunity: Spanish Contact Center Team Leader**: Join the forefront of customer support and communication as part of **Future Group**, a globally recognized leader in **Translation & Localization** Services. Established in 1994, we've been carving a niche in the industry, offering tailor-made solutions across North & Latin America, Asia, Europe,...