Uk Contact Centre Agent

6 days ago

مصر, Egypt HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of** UK Contact Center Agent.**

**Principal responsibilities**

**Impact on the Business**
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

**Customers / Stakeholders**
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate

**Leadership & Teamwork**
- Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team

**Operational Effectiveness & Control**
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for RBWM Centres
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

Requirements

**Requirements**:

- Must be university graduate in any discipline
- Must be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing Private LTD

  • Uk Contact Centre Agent

    7 days ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Uk Contact Center Agent Gsc's

    5 days ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Uk Contact Center Agent Gsc's

    3 weeks ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Uk Contact Center Agent

    1 week ago

    مصر, Egypt HSBC Full time

    **Business**:WPB Global Contact Centre Shared Operations** **Open positions**:136** **Role Title: Contact Centre Service and Sales Representative** **Global Career Band: 8** **Location **_(Country / City )_**:Cairo, Egypt** **Recruiter Name **:Lamia Mahmoud** **Why join us?** Build your career with an ever-growing, fast paced, dynamic team. A team...

  • HR Contact Centre Agent

    4 weeks ago

    مصر, Egypt Nestle Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services...

  • Cse - Contact Centre

    3 weeks ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Cse - Contact Centre ,gsc's

    6 days ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Cse - Contact Centre ,gsc's

    5 days ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Cse - Contact Centre Hbeg Gsc's

    3 weeks ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Contact Center Agent

    2 days ago

    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...

  • Contact Center Agent

    5 days ago

    مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Contact Center Representative

    2 weeks ago

    مصر, Egypt Xceed Contact Center Full time

    Job Title: Mail & Chat Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...

  • Contact Center Representative

    3 weeks ago

    مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...

  • Contact Center Representative

    6 hours ago

    مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...

  • Contact Center Agent

    5 days ago

    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...

  • HR Contact Center Agent- Turkish Speaker

    2 days ago

    مصر, Egypt Nestle Full time

    **Contact Center Agent - Turkish Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and...

  • Education Agent

    3 days ago

    مصر, Egypt Abda Study Abroad Full time

    **Abda Study Abroad** We work with International Students, onshore and offshore, to place them in various Education Institutes around Australia, the UK, the USA, New Zealand, Europe, and other countries. We are currently seeking an experienced education consultant to work with the following responsibilities: **Job description**: - Communicate with...

  • Ukcc Agent Gsc's

    3 weeks ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Travel Advisor Agent

    2 weeks ago

    مصر, Egypt Xceed Contact Center Full time

    We are hiring for a Travel Agent Salary : 11200 Gross Rotational Shifts & Overnight Shifts Transportation Provided Profit Share Attractive Bonus **Job Types**: Full-time, Permanent, Contract Contract length: 12 months **Salary**: E£6,440.00 - E£11,200.00 per month **Education**: - Bachelor's (preferred) **Language**: - English (required)

  • Senior Call Center Agent

    4 weeks ago

    مصر, Egypt HSBC Full time

    **Business: CCM** **Open positions: 1** **Role Title: Subject Matter Expert - CCM** **Global Career Band: 7** **Location **_(Country / City)_**: Egypt/Cairo** **Recruiter Name: Moustafa Ali** **Why join us** **The Opportunity**: **Role Context;** - Excellent communication skills - Written & Verbal (English/Arabic). - Attention to detail - Proven track...