Cse - Contact Centre Hbeg Gsc's
3 weeks ago
-Job description
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **GSC HBEG** **CONTACT CENTRE**
**Principal responsibilities**
**Impact on the Business**:
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
**Customers / Stakeholders**:
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
**Leadership & Teamwork**:
- Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team
**Operational Effectiveness & Control**:
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for RBWM Centres
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Requirements
- Must be university graduate in any discipline
- Willing to relocate in Cairo
- Must be Fluent in English
- Open to working flexible shifting schedules and night and overnight shifts
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
**You’ll achieve more when you join HSBC.**
**Issued By HSBC Electronic Data Processing (Egypt) Private LTD
-
Cse - Contact Centre ,gsc's
5 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Cse - Contact Centre ,gsc's
4 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Cse - Contact Centre
3 weeks ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Contact Center Agent
4 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Uk Contact Centre Agent
6 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Uk Contact Centre Agent
5 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Uk Contact Center Agent Gsc's
4 days ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Eg International Chq Officer Gsc's
1 week ago
مصر, Egypt HSBC Full time**Why Join Us**: If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full...
-
Uk Contact Center Agent Gsc's
3 weeks ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...
-
Ids Specialist
2 weeks ago
مصر, Egypt HSBC Full time**Role purpose**: The **EUS IDS **Specialist is responsible for maintaining a quality Desktop environment for the MENA; provide second level support to the client delivery and support team; manage evergreening initiatives, control patch releases, desktop imaging process setup, Desktop infrastructure components running on servers and mass deployments. The...
-
HR Contact Centre Agent
3 weeks ago
مصر, Egypt Nestle Full time**Contact Center Agent** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services...
-
Cash Payment Processor English
7 hours ago
مصر, Egypt HSBC Full time**Business: Payment Services** **Open positions**:1** **Role Title**:Cash Payment Processor English - GSC’s** **Global Career Band: GCB 8** **Location **_(Country / City )_**: Egypt, Cairo** **Recruiter Name : Rabab Hussein** **Why join us?** Payment Operations provide services for various payments products around the globe, with offshore presence...
-
People Experience Manager Gsc Cairo
4 days ago
مصر, Egypt HSBC Full time-Job description **Why join us?** The Global Contact Centre Shared Operations (GCCSO) business has over 8,000 frontline colleagues working within 14 different Contact Centres in 7 different countries, supporting 16 Wealth Personal Banking (WPB) markets across the globe. GCCSO is one of the largest global WPB teams deployed primarily in the Global Service...
-
Manager Sanctions
1 day ago
مصر, Egypt HSBC Full time**Role Purpose**: The Job holder supports Head of Sanctions in meeting Sanctions obligations by providing an active support in the implementation of Sanctions in compliance with Central Bank of Egypt regulations and Group’s Global Policies and Principles and international standards. The jobholder assists the Head of Sanctions to; identify and contain...
-
Customer Service Executive-collections
7 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Uk Contact Center Agent
1 week ago
مصر, Egypt HSBC Full time**Business**:WPB Global Contact Centre Shared Operations** **Open positions**:136** **Role Title: Contact Centre Service and Sales Representative** **Global Career Band: 8** **Location **_(Country / City )_**:Cairo, Egypt** **Recruiter Name **:Lamia Mahmoud** **Why join us?** Build your career with an ever-growing, fast paced, dynamic team. A team...
-
Ukcc Agent Gsc's
3 weeks ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
مصر, Egypt HSBC Full time**Why join us?** HSBC Commercial Banking operates in around 60 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams of relationship managers, we connect businesses to opportunities, helping them to thrive and grow. We work with a wide range of customers across our three segments, from...
-
Commercial Sales Senior Representative
1 day ago
مصر, Egypt SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
