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Voice Digital Expert

3 weeks ago

مصر, Egypt Orange Business Services Full time

**About the role**:

- Collaborate with technical and business stakeholders to deliver resolutions whilst adhering to agreed service levels.
- Analyse and diagnose errors, identify possible solutions, elaborate and follow-up action plan to fix issues in alignment with L4.
- Understand and interpret debug logs.
- Follow-up on tickets with other support teams (backends).
- Keep comprehensive case notes in our tracking system and ensures resolutions’ summary are kept up to date.
- Collaborate with the Digital Product Owner/Automation director to build and run automation scripts, such as bulk provisioning of orders/changes.

**About you**:
**Voice Digital Expert**

The Voice Digital Expert is part of a four-level support chain for Business Talk Digital portal.

As a Voice Digital Expert you need to have both business skills and technical IT knowledge, with the ability to manage multiple tasks under pressure

Responding to technical problems that occur abruptly and require immediate attention and solutions. Also responsible for maintaining agreed upon service levels.

VDC works closely with the portal development team (L4) and the Voice Digital Coach team (L2), hence he/she needs to be an excellent communicator who is technically able to understand debug logs and comprehend the business requirements of the digital users.

Responsibilities will also include building/running of automation scripts for bulk deployments/changes, sharing of best practices, and maintaining a knowledge database.

**Voice Digital Expert requirements**
- Experience with programming languages.
- Excellent understanding of programming for scripting.
- Knowledge of REST APIs.
- Use of PostMan-like tools.
- Excellent communication and problem-solving skills.
- Consistent, punctual, and self-disciplined.
- Agility and multi-tasking abilities.
- Understanding of OBS digital tools and IT ecosystem (internal tools) is highly desirable.
- BSc in Engineering or Computer Science.
- Fluency in English. French is a big plus.
- Flexible working hours.

**Additional information**:
**Department**:
Global Delivery & Operations

**Contract**:
Regular