Customer Service Executive

4 weeks ago


مصر, Egypt Guardian Glass Full time

Your Job
- Alignment with our Guardian vision and working accordingly to our shared PBM values
- Executing with Value Creation and Contribution Motivated Mindset

Our Team
The role with be part of customer support team, providing end to end project and administrative support.

What You Will Do
- Alignment with our Guardian vision and working accordingly to our shared PBM values
- Executing with Value Creation and Contribution Motivated Mindset
- Daily interaction and tight cooperation with the Sales team (Outside Sales), providing "End to End" project & administrative support, working together to meet customer needs, secure Commercial Project pipeline, new business opportunities, updating prices, SF, achieving the companies KPI's & gain understanding of Commercial business and requirements
- Identify, monitor and execute administrative sales activities based on Comparative advantage in order to support Sales team towards maximizing their Value creation through Customer facing activity.
- Price entry and Price update in SF-CPQ
- Projects' follow up end-to-end (from inception of the quote to the end result - changing statuses) including understanding order fulfilment process
- Generate, provide and follow up on project price quotations, adjusting the quotes to current market situation (e.g. ES & CS implementation for fix price), in order to win projects
- Proactively follow up on status of project in SF and monitor customer Commercial Project order trends to help fulfilling Project forecasts
- Proactively monitor and escalate any deviations and misalignment between quoted amounts and actually booked amounts (quoted vs shipped report)
- Proactively monitor the end date of project in SF, to ensure correct prices in the system for ongoing projects (quoted price vs shipped price)
- Ensure project prices are entered & correct in Enterprise Resource Planning (ERP) system prior to receiving project order
- Establish and maintain excellent working relationships with all internal stakeholders
- Actively share knowledge and information to optimize the customer requirements
- Provide innovative recommendations for continuous process improvements and challenge the current status
- Ensuring product stocking agreements are created, saved and terms of the agreement are proactively met
- Provide weekly & monthly reports to the business on a regular basis and use the reports to proactively drive improvements
- Monitor and unification of quotes names to make it easier to follow up and to avoid duplicates and communication misses

Who You Are (Basic Qualifications)
- Good communicator with analytical and critical thinking skills.
- Proactively partner with global teams

What Will Put You Ahead
- Good spoken english and additional European language skills (German, French, Spanish, Polish etc)

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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