Customer Service Executive
2 days ago
**Purpose**
- Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
- Handle all GCS cases, follow up and close all requests.
- Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
- Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
- Manage and meet customer expectations.
- Respond to all customer's inquiries to improve their customer service experience.
- Provide excellent customer service for customers as per Aramex CS standards.
- Facilitate the flow of information horizontally and vertically.
- Collaborate with the team to achieve the team objectives.
- Serve all customer's inquiries and provide full information and advice.
- Close pending cases in a timely manner.
- Achieve Aramex customer service KPIs Pass the customer service audits.
- Support to solve the bad address shipments if needed.
- Implement Customer Service KPIs
- Sustain high customer satisfactory service level.
- Follow up on domestic and express outstanding shipments for cash if needed.
- Ensure customer satisfaction to retain customer.
**Job Requirements**:
- Bachelor’s degree Holder (Business Administration/ Logistics/ Supply chain Major Preferably).
- 1 - 2 Years of experience in Quality Assurance.
- Fluency in English is a MUST.
- Strong Knowledge in Microsoft Office (Excel, Outlook).
- Excellent Communication Skills: Verbal and written in English.
**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
-
French -banking Customer Service Executive
1 week ago
مصر, Egypt Pillars Consultancy Full time**Banking Customer Service Executive FRENCH** The Bank is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realise their...
-
Customer Experience Executive
1 week ago
مصر, Egypt TRANSMAR Full time**Responsibilities**: - Manage and execute customer bookings against space and equipment availability. - Manage and execute documentation process. - Manage and execute invoicing and BL Delivery. - Complete required periodical reports. - Cooperate with Sales counterpart for maximum customer retention and satisfaction. - Meet designated customer SLAs. -...
-
Senior Customer Service Executive
2 weeks ago
مصر, Egypt Aramex Full time**Purpose** Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. - Handle all GCS cases, follow up and close all requests. - Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. -...
-
Customer Service Manager
7 days ago
مصر, Egypt Nexfit Full timeAre you ready to start a new adventure pioneering together with us? We are looking for a brilliant Customer service manager We're looking for a Customer service manager to improve retention, engagement, and loyalty for our customers. This will be done by developing communication and content strategies to improve customer and prospect...
-
Client Services Executive
14 hours ago
مصر, Egypt Teradata Full timeWhat You’ll Do In this position you will be responsible for the overall Teradata Services business development and delivery of Teradata Consulting, Transactional and Managed Services within an assigned account, accounts, or industry, playing a key role in account planning and execution, helping to redefine how to sell and deliver business-focused services...
-
Glcm Digital Customer Service Executive, Gsc's
14 hours ago
مصر, Egypt HSBC Full time**Business: GLCM Digital Operations** **Open positions: 4** **Role Title: GLCM Digital Customer Service Executive** **Global Career Band: 8** **Location **_(Country / City )_**: Egypt/Giza** **Recruiter Name : Mai Mahmoud** **Why join us?** To continuously provide high quality processing service related to GLCM Digital to achieve maximum customer...
-
Customer Service Agent
4 days ago
مصر, Egypt KAIZEN Asset Management Services Full time**Mission & Summary**: Execute and lead a culture of service excellence at KAIZEN statements, receipts, etc. are completed on time. **Responsibilities**: Figuring out the cause of the problem and the solution for it Providing accurate information using the right tools Manage Customers’ inquiries Project Collections Occupants Relationship &...
-
Customer Service Executive- Shop
14 hours ago
مصر, Egypt Aramex Full timePURPOSE: Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels - Provide excellent customer service for customers as per Aramex CS standards - Serve all customers enquiries and provide full information of the service - Handle all GCS cases, follow up and close...
-
Customer Service Executive
7 days ago
مصر, Egypt Aramex Full time**Job Purpose**: - Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Responsibilities**: - Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. - Review Mailboxes for new subscribers and...
-
Customer Service Representative
2 days ago
مصر, Egypt Momentum Ventures Full time**About Momentum Ventures**: Headquartered in Montreal, Momentum Ventures is a holding company positioned in the travel industry. Our focus on operational excellence and teamwork, combined with grit and commitment has helped us foster a culture of continual innovation. As a member of the Momentum Ventures team, you'll have the opportunity to work with...
-
Customer Service Director
7 days ago
مصر, Egypt Orange Business Full time**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...
-
Customer Service Director
7 days ago
مصر, Egypt Orange Business Full time**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...
-
Customer Service Director
14 hours ago
مصر, Egypt Orange Full timeOverall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...
-
Customer Service Officer
3 weeks ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Customer Development Executive
3 weeks ago
مصر, Egypt Unilever Full timeJob Scope: Implement sales plans to boost customer reach & penetration in food service dedicated channels along with execution of free trade agenda via distributors sales force. Main Roles & Responsibilities: Customer Development Consultant - Cairo: - Deploy sales activity plans with key operators using the company available sales tools - Lead the...
-
Digital Customer Service Specialist
3 days ago
مصر, Egypt Anasia Full time**Digital Customer Service Specialist** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Customer Service **Qualifications**: - Bachelor’s degree - Excellent communication skills - Problem-solving skills - Ability to multitask and prioritize effectively - Proficiency in using various social media platforms - Experience in social media...
-
Customer Service
2 weeks ago
مصر, Egypt Amir Elbaz Full timeThe Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures that the CS team and call...
-
Customer Service
3 days ago
مصر, Egypt Amir Elbaz Full time**Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...
-
Customer Service Specialist
14 hours ago
مصر, Egypt LyondellBasell Industries Full timeThe Customer Service Specialist manages the accurate and timely execution of the order fulfillment process for customers. The jobholder is the main point of contact for all customer related issues. This encompasses order receipt, customer stock forecasting, and coordination of product and transport availability, timely delivery, documentation, handling of...
-
Customer Service Associate
3 days ago
مصر, Egypt Reckitt Full timeWant to use your initiative to improve results? As Customer Service Associate, you’ll have the freedom to implement your own ideas and ensure we delight our customers. Every time. **Position base: Egypt** The CSE assists the Customer Service Manager to keep constant correspondence with distributors, supply and sales team, to ensure an excellent level of...