Customer Service Executive- Shop

3 weeks ago


مصر, Egypt Aramex Full time

PURPOSE:
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels
- Provide excellent customer service for customers as per Aramex CS standards
- Serve all customers enquiries and provide full information of the service
- Handle all GCS cases, follow up and close all requests as per the SLA’s
- Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
- Manage and meet customer expectations in terms of responding time and SLA
- Respond to all customers’ enquiries and contact centre request to improve the customer service experience.
- Collaborate with the team to achieve the team objectives
- Close pending cases on a timely manner.
- Support to solve the bad address shipments if needed
- Work on the list of undelivered shipments sent by operations by contacting customers and attempting to resolve delivery issues
- Work on the list of unknown shipments & try to allocate the correct customers
- Communicate with customers regarding their held-in-customs shipments to clear and schedule deliveries

**Job Requirements**
- Customer Service Experience (1-2) years
- Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
- Customer-oriented
- Excellent Communication Skills
- Problem Solver
- English Language **Fluency



  • مصر, Egypt Aramex Full time

    **Job Purpose**: - Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Responsibilities**: - Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. - Review Mailboxes for new subscribers and...


  • مصر, Egypt Aramex Full time

    **Job Purpose**: - Ensure excellent Customer Service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Responsibilities**: - Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. - Open Mailboxes for new subscribers and log...


  • مصر, Egypt Edfa3ly Full time

    Bachelor degree is a Must. - 0-1 years of experience in customer service. - Strong communications and interpersonal skills. - Excellent command of both Arabic and English written and spoken. - Excellent computer skills. - Multi-tasked and flexible team player with the ability to work on own initiative and consistently meet demanding deadlines. - Flexible to...


  • مصر, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...


  • مصر, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...


  • مصر, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...


  • مصر, Egypt Staff Arabia Full time

    Excellent Job vacancies in Emirates (Pharmacists - Customer Service Executive - Sales promoters) فرص عمل ممتازة في الإمارات Our client, A leading Luxury Pharmacy retail chain with over than 200 Pharmacies across 9 countries including UAE, Kuwait, Jordan, KSA, Philippines, Bahrain & others, is requiring to recruit for all branches...


  • مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...


  • مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...


  • مصر, Egypt Mapshore Consultants LLP Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...


  • مصر, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...


  • مصر, Egypt Majid Al Futtaim Full time

    **Role Purpose**: The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer...


  • مصر, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...


  • مصر, Egypt On-Hire Full time

    Our client is a beauty e-commerce platform that seeks out the best skincare, makeup, fragrances, and health products in the market and acts as a hub of information for the Egyptian female. They are looking to hire a Customer Service Executive. Key Responsibilities: - Ensure excellent customer service is provided to customers in a timely manner, by adhering...


  • مصر, Egypt Anasia Full time

    **Digital Customer Service Specialist** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Customer Service **Qualifications**: - Bachelor’s degree - Excellent communication skills - Problem-solving skills - Ability to multitask and prioritize effectively - Proficiency in using various social media platforms - Experience in social media...

  • Sales Executive

    3 weeks ago


    مصر, Egypt 3D Shop Full time

    customer **Join Our Team: Sales Executive - Marketing & Production House*** Are you ready to take your career in Sales to the next level? We're looking for a dynamic Sales Executive to join our innovative marketing and production house, where creativity and cutting-edge technology meet to drive remarkable results. Our customers database and project...


  • مصر, Egypt Al Safar and Partners Full time

    Job Title: Remote Customer Service Executive Job Summary: Essential Duties and Responsibilities: - Schedule appointments and meetings with clients and attorneys. - Provide administrative support to attorneys, including drafting and editing legal documents and correspondence. - Manage case files and ensure that all documentation is up to date. - Provide...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...