Customer Service Executive- Shop
3 weeks ago
PURPOSE:
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels
- Provide excellent customer service for customers as per Aramex CS standards
- Serve all customers enquiries and provide full information of the service
- Handle all GCS cases, follow up and close all requests as per the SLA’s
- Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
- Manage and meet customer expectations in terms of responding time and SLA
- Respond to all customers’ enquiries and contact centre request to improve the customer service experience.
- Collaborate with the team to achieve the team objectives
- Close pending cases on a timely manner.
- Support to solve the bad address shipments if needed
- Work on the list of undelivered shipments sent by operations by contacting customers and attempting to resolve delivery issues
- Work on the list of unknown shipments & try to allocate the correct customers
- Communicate with customers regarding their held-in-customs shipments to clear and schedule deliveries
**Job Requirements**
- Customer Service Experience (1-2) years
- Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
- Customer-oriented
- Excellent Communication Skills
- Problem Solver
- English Language **Fluency
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