Customer Service Executive- Shop
2 days ago
PURPOSE:
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels
- Provide excellent customer service for customers as per Aramex CS standards
- Serve all customers enquiries and provide full information of the service
- Handle all GCS cases, follow up and close all requests as per the SLA’s
- Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
- Manage and meet customer expectations in terms of responding time and SLA
- Respond to all customers’ enquiries and contact centre request to improve the customer service experience.
- Collaborate with the team to achieve the team objectives
- Close pending cases on a timely manner.
- Support to solve the bad address shipments if needed
- Work on the list of undelivered shipments sent by operations by contacting customers and attempting to resolve delivery issues
- Work on the list of unknown shipments & try to allocate the correct customers
- Communicate with customers regarding their held-in-customs shipments to clear and schedule deliveries
**Job Requirements**
- Customer Service Experience (1-2) years
- Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
- Customer-oriented
- Excellent Communication Skills
- Problem Solver
- English Language **Fluency
-
Customer Service Executive
1 week ago
مصر, Egypt Aramex Full time**Job Purpose**: - Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Responsibilities**: - Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. - Review Mailboxes for new subscribers and...
-
Customer Service Officer
3 days ago
مصر, Egypt Majid al Futtaim Properties Full timeMajid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...
-
Customer Service Officer
3 days ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...
-
Junior Customer Service Representative
1 day ago
مصر, Egypt InstaShop Full timeInstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...
-
مصر, Egypt InstaShop Full timeInstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...
-
Digital Customer Service Specialist
4 days ago
مصر, Egypt Anasia Full time**Digital Customer Service Specialist** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Customer Service **Qualifications**: - Bachelor’s degree - Excellent communication skills - Problem-solving skills - Ability to multitask and prioritize effectively - Proficiency in using various social media platforms - Experience in social media...
-
Customer Service Officer
3 weeks ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Sales Assistant
2 days ago
مصر, Egypt FARA Enterprises Limited Full time**Type**: Shop Jobs **Location**: Shepherd's Bush **Role**: Sales Assistant **Contract**: Full-time **Salary**: £22,984 **Area**: Shop front **Address**: - FARA Shepherds Bush Charity Shop- London, W12 8LR***: **The Company**: We are recruiting for a friendly, approachable, and customer-orientated full-time Sales Assistant to join our FARA Shepherds...
-
Sales Executive
4 days ago
مصر, Egypt 3D Shop Full timecustomer **Join Our Team: Sales Executive - Marketing & Production House*** Are you ready to take your career in Sales to the next level? We're looking for a dynamic Sales Executive to join our innovative marketing and production house, where creativity and cutting-edge technology meet to drive remarkable results. Our customers database and project...
-
2 Days Sales Assistant
3 weeks ago
مصر, Egypt FARA Enterprises Limited Full time**Type**: Shop Jobs **Location**: Shepherd's Bush **Role**: Sales Assistant **Contract**: Part-time **Salary**: £7,540 **Area**: Shop front **Address**: FARA Shepherds Bush Charity Shop London, W12 8LR ***: **The Company**: We are recruiting for a friendly, approachable, and customer-orientated part-time Sales Assistant to join our FARA Shepherds...
-
Customer Service Executive
3 days ago
مصر, Egypt Aramex Full time**Purpose** - Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. - Handle all GCS cases, follow up and close all requests. - Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. -...
-
Spanish Sales Executive and Customer Service
2 hours ago
مصر, Egypt UAIS Insurance Full timeAre you fluent in Spanish and passionate about sales and customer service? We are looking for dynamic individuals to join our team as Spanish Sales Executives and Customer Service Representatives in Egypt. **Key Responsibilities**: - Conduct sales activities to promote our products/services to Spanish-speaking customers. - Handle customer inquiries and...
-
Tiktok Shop Specialist
2 hours ago
مصر, Egypt Adaplo Full time**Responsibilities**: - Manage and optimize our TikTok shop to drive sales and profitability - Create engaging content to promote products and attract customers - Monitor trends and adjust strategies accordingly - Handle customer inquiries and manage customer relationships - Track and analyze shop performance, providing regular reports **Requirements**: -...
-
Customer Service Agents
5 days ago
مصر, Egypt Teleperformance Full timeJob title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months and another 5% after one year (15% within a year) **Benefits**: -...
-
Customer Service Agents
3 days ago
مصر, Egypt Teleperformance Full timeJob title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months and another 5% after one year (15% within a year) **Benefits**: -...
-
Customer Service Agents
7 days ago
مصر, Egypt Teleperformance Full timee mTeleperformance is looking for fluent English speakers to get hired immediately Job title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase...
-
Customer Service Agents
3 days ago
مصر, Egypt Teleperformance Full timeTeleperformance is looking for fluent English speakers to get hired immediately Job title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase...
-
Customer Service
3 weeks ago
مصر, Egypt Profolio Full timeWe will provide a B2C service to the customers of our F&B clients. (Order Taker) Answering inbound calls Providing adequate support based on the customer needs (answering customer requests and inquiries and taking food orders) Taking customer orders and logging them on the adequate system/tools based on the adequate process Following the adequate internal &...
-
Banking Customer Service Executive
5 days ago
مصر, Egypt Pillars Consultancy Full timeMain Duties: - Acquire and update knowledge on procedures related to relevant process. Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. Work well independently; complete assigned tasks in the established time-frame as per the process benchmarks. Ensure that the productivity,...
-
French -banking Customer Service Executive
1 week ago
مصر, Egypt Pillars Consultancy Full time**Banking Customer Service Executive FRENCH** The Bank is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realise their...