Order Management Officer

6 months ago


مصر, Egypt Eaton Full time

**What you will do**:
As a Project and Order manager you are responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton’s customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logístical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.
- **Your main duties**:

- Ensure that projects on hand are delivered within tolerance:

- Time (to project contractual completion date)
- Cost (man hours, materials and other direct costs)
- Quality (first time right)
- Customer satisfaction (Satisfied repeated customer)
- Maintain the commercial integrity of projects and distribution orders
- Reviewing and understanding customer purchase order requirements, daily/weekly projects reviews, risk mitigation measures, ensuring system data integrity
- Maintaining financial control measures, claim resolution and bonds/letter of credits
- Maintain company objectives throughout the order cycle while managing progress billing, accurate invoicing, on-time shipments, logístical planning and coordination
- Project communication: Communicate effectively with plants, credit, field sales, and other internal departments on projects and orders issues and follow through to closure.
- Communicate directly with the assigned customer base regarding the status of orders, shipment schedule, and invoicing.
- Manage multiple project orders and prioritize time and tasks effectively to serve Eaton’s customers

You will manage assigned distributor branches and manage active projects orders, of varying complexity, scope and timeline- Perform all job functions with adherence to Eaton’s Philosophy and Values as well as the Safety and Environmental standards
- Work within the mind frame of continuous improvement philosophy and working with different function such as Finance, Customer Service, Supply Chain to ensure smooth execution, deliver on time and customer satisfaction
- Issuing shipping documentation such as PL, PI, Invoice, CN using SAP
- Manage active project orders, of varying complexity, scope and timeline

**Qualifications**:

- Bachelor Degree or Diploma required with relevance to the job description
- Bsc. of Electrical Engineering or Manufacturing
- 2 to 3 years of relevant experience with a Panel Builder or supplier of panel building switchgear in a purchasing role

**Skills**:

- Aware of Panel Building product offering portfolio and project execution process (project dependencies and milestones)
- Order Management experience is a must
- Excellent understanding / demonstrated experience in the Order to Cash Cycle
- Familiar with country specific certification requirements such as KFF/ SASO / SABER and relevant certification bodies TUV KSA/ NCB’s etc
- Familiar with International trade regulations and compliance requirements
- Customer and Plants interfacing experience
- Process oriented with continuous improvement mindset
- Excellent Organizational, Communication, Negotiation, Follow-up, and Presentation skills
- Customer Centric and high sense of urgency, proactive approach and risk assessment
- Capability of understanding of Eaton Business System, processes, laws, rules, and regulations, and QESH standards to the extent applicable
- PMP certificate is an asset
- Logistics, Clearance / Documentation experience is an asset and familiar with ME countries borders laws

**What we offer**:

- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

LI-SO1



  • مصر, Egypt Taager Full time

    **About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...


  • مصر, Egypt Eaton Full time

    **What you will do**: As a Project and Order manager you are responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton’s customers in the ME region. The incumbent will serve as a customer...


  • مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry,...


  • مصر, Egypt Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: Order Management Specialist **About Us** Join Air Liquide, a global leader in gases, technologies, and services for industry and healthcare. With a rich heritage and commitment to innovation, we offer diverse opportunities for growth in a supportive, inclusive culture. Make a difference in sustainability and be part of...

  • Office Manager

    7 months ago


    مصر, Egypt SamTech Middle East Full time

    **Responsibilities**: - Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards. - Counseling any employees struggling in their roles. - Creating an office budget and ensuring all employees follow it. - Monitoring office supplies and ordering new stationery, furniture, appliances and electronics...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    We are looking for Technical Office Manager - Engineering Consultant, Cairo-Egypt. **.About Our Client**: We are hiring for a multi-disciplinary engineering consultancy that provides services in the fields of civil, mechanical, electrical, and environmental engineering. They offer a range of services including design, project management, planning,...


  • مصر, Egypt Guardian Glass Full time

    **Your Job** The Order Management Specialist is fully responsible for internal Supply Chain Orders and Cases process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes order entry, modification, validation and product availability requests management, urgent order modifications,...


  • مصر, Egypt PepsiCo Full time

    Overview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our...


  • مصر, Egypt Coca-Cola Full time

    The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers’ requirements in a consistent, efficient and reliable...


  • مصر, Egypt Hilton Full time

    Housekeeping - Order Taker As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. **What will I be doing?** As a Housekeeping-Order Taker, you will be responsible for performing the following...

  • Office Manager

    8 months ago


    مصر, Egypt Pipeline Gurus Full time

    Join our team at Pipeline Gurus as an Office Manager and play a crucial role in ensuring the smooth operations of our office environment. As the Office Manager, you will oversee and manage various administrative and operational tasks to create an efficient and productive workplace for our employees. Your responsibilities will include managing office...


  • مصر, Egypt Kone Full time

    As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference. _ - It's time to make a move. Join our flow. _ KONE is looking for an energetic and...

  • Office Manager

    6 months ago


    مصر, Egypt LOriental Full time

    Are you an exceptional and highly organized individual with a passion for creating unforgettable experiences? LOriental, a leading provider of premium experiential catering services, is seeking a talented Office Manager to join our dynamic team. If you have 1-3 years of experience in office management and a flair for exceptional hospitality, we invite you to...


  • مصر, Egypt Guardian Glass Full time

    **Your Job** The Order Management Specialist is fully responsible for internal Supply Chain Orders and Cases process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes order entry, modification, validation and product availability requests management, urgent order modifications,...


  • مصر, Egypt Emerson Full time

    **Job Summary** At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We take pride in the people who make Emerson great. We believe that bringing together forward-thinking, enthusiastic, and dedicated people from a variety of backgrounds and cultures promotes the birth of new ideas and an exciting...

  • Office Manager

    6 months ago


    مصر, Egypt Paradise Inn Group Full time

    We are looking for a dynamic competent office manager for the chairman to provide support in different functions. **Job Details**: - Full-Time Job. - Location: On-site Alexandria, Egypt. **Requires Qualification**: - Bachelor's degree in business administration qualification or any related field. - Experience as an administrative or office...

  • Office Manager

    7 months ago


    مصر, Egypt Paradise Inn Group Full time

    We are looking for a dynamic competent office manager for the chairman to provide support in different functions. **Job Details**: - Full Time Job. - Location: On site Alexandria, Egypt. **Requires Qualification**: - Bachelor's degree in business administration qualification or any related field. - Experience as an administrative or office...


  • مصر, Egypt Givaudan Full time

    Step into our world of creativity and joy! Order Fulfillment Senior Specialist - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and...

  • Customer Service

    6 months ago


    مصر, Egypt Yalla Order Delivery App Full time

    We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...


  • مصر, Egypt International Water Management Institute Full time

    **DUTIES & RESPONSIBILITIES**: **Administrative Support** - Prioritize meeting requests and schedule internal and stakeholder/partner meetings for the office and the managed portfolio of projects as a PMO assistant. - Assist the regional representative and project leads/coordinators in formal communications within the organization, as well as with partners...