Order Management Specialist

6 months ago


مصر, Egypt Taager Full time

**About Taager**

Taager is the first B2B startup focused on social sellers
- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds - from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region

**Our Mission**
Our mission is to empower anyone to start and scale their e-commerce business.

**Our Vision**
We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

**About the Role**:

- Verify order details, prices, and inventory availability.
- Communicate effectively with stakeholders regarding order status, inquiries, and issues.
- Manage forward and return orders cycle according to company policies.
- Monitor inventory levels and proactively address potential stock-outs.
- Maintain accurate records and reports of all orders and related activities.
- Collaborate with other departments, such as confirmation, commercial and warehouse teams to ensure smooth order flow.
- Identify and troubleshoot order discrepancies and resolve issues promptly.
- Contribute to continuous improvement initiatives within the order management process.

**Qualifications**:

- Excellent communication and interpersonal skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite, with a strong emphasis on Excel.
- Experience working in order fulfillment role (preferred).
- Knowledge of relevant order management systems and e-commerce platforms (a plus).



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