Case Management Specialist- Russian Language

5 days ago


مصر, Egypt Guardian Glass Full time

**Your Job**
The **Case Management Specialist **is fully responsible for internal Supply Chain case management process. This role provides pre-sales and after-sales support and handles end-to-end case management process.

The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.

The position is based in 10th of ramadan city, Sharqia, Egypt.

**Our Team**

Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping. This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.

**What You Will Do**
- Deal with all customer account requests.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
- Support customer facing team by highlighting new prospect opportunities in a timely manner.

**Who You Are (Basic Qualifications)**
- Fluent in English and Russian, both written and spoken.
- Previous experience within a customer service role however fresh graduates are also welcome.
- Strong communication and interpersonal skills with an aptitude of building relationships
- Effective organizational skills
- Problem-solving skills
- Proactive, customer focused and results oriented attitude.
- Good PC skills in MS Office
- Ability to effectively question or challenge the status quo.

**What Will Put You Ahead**
- Bachelor's degree
- Experience with Salesforce or any other CRM software
- Strategical thinking and contribution motivation mindset

**Who We Are**

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

LI-LU2



  • مصر, Egypt Guardian Glass Full time

    **Your Job** The Case management Specialist is fully responsible for internal Supply Chain case management process. This role provides pre-sales and after-sales support and handles end-to-end case management process. The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams,...


  • مصر, Egypt DEALS HR & Recruitment Consultants Full time

    **Employment Type** - Full Time **Rank Requested** **Gender** **Location** - Egypt **City** - Cairo **Residence** - Nasr City **Salary** - 6000 - 8400 / month **Transportation** - N/A / month **Benefits** - Social Insurance **Working hours** - From 9:00 am To 5:00 pm **Days off** - 2 **Requirments** **Age** - From 23 To 27 Year(s) **Spoken...


  • مصر, Egypt Foundever Full time

    **About Foundever** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...


  • مصر, Egypt Foundever Full time

    **About Foundever** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...


  • مصر, Egypt Foundever Full time

    **About Foundever** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

  • Field Specialist

    4 weeks ago


    مصر, Egypt Baker Hughes Full time

    **Field Specialist - Cased Hole Completion** **Do you enjoy being part of a successful team?**: **Would you like the opportunity to learn cutting-edge technology?**: **Join our innovative Field Services team** Our innovative physical and digital solutions improve efficiency for manufacturing new equipment for oilfield services. Our team ensures high...

  • Guest Relations Agent

    3 weeks ago


    مصر, Egypt RIXOS Full time

    Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. - Achieve Quality Audit result of 95% and above through consistent documented trainings - Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.cards, room keys, welcome letter) - Assist and process check in/out for VIPs guests efficiently...


  • مصر, Egypt LHR Saudi Arabia Full time

    **Who is our client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...


  • مصر, Egypt Baker Hughes Full time

    **Field Specialist - Cased Hole Completion** **Do you enjoy being part of a successful team?**: **Would you like the opportunity to learn cutting-edge technology?**: **Join our innovating Field Services team** Our innovative physical and digital solutions improve efficiency for manufacturing new equipment for oilfield services. Our team ensures high...


  • مصر, Egypt Guardian Glass Full time

    **Your Job** We are looking to hire Technical services engineers with a technical or engineering background in education. Fresh graduates are also welcome to apply. **Our Team** This position will be part of Technical Services department. The work location will be 10th of ramadan city, Sharqia. **What You Will Do** - Create technical reports and...


  • مصر, Egypt RateHawk Full time

    **Job responsibilities**: - rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system; - advising clients on all matters concerning bookings and our product; - working in CRM systems and with our internal databases. **Requirements**: - knowledge of **English at Advanced level**:...


  • مصر, Egypt inDrive Full time

    Egypt, Cairo - Office - Full-time - Lead - We are looking for a Supervisor for technical support specialist team MENA. **Tasks and duties are to**: - Handling incoming calls; - Outgoing calls; - Helping and solving appeals of users. - Control the quality of the work of the staff of the Contact Center - Translation of texts; - Training and hiring new call...


  • مصر, Egypt inDrive Full time

    Egypt, Cairo - Office - Full-time - Lead search for a supervisor for technical support specialist team MENA. **Tasks and duties are to**: - Handling incoming calls; - Outgoing calls; - Helping and solving appeals of users. - Control the quality of the work of the staff of the Contact Center - Translation of texts; - Training and hiring new call center...


  • مصر, Egypt Guardian Glass Full time

    **Your Job** The Order Management Specialist is fully responsible for internal Supply Chain Orders and Cases process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes order entry, modification, validation and product availability requests management, urgent order modifications,...

  • Guest Relations

    3 weeks ago


    مصر, Egypt Hilton Full time

    Guest Relations (Russian Speaker) A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member,...


  • مصر, Egypt MSD Full time

    **The Pharmacovigilance (PV) Specialist reports to the Middle East Cluster Lead and Country PV Lead and is responsible for PV activities as delegated/assigned by their manager which may include but are not limited to**: - PV Intake activities (including conducting reconciliation and follow-up) - Individual case safety report (ICSR) and aggregate...


  • مصر, Egypt Language Link Full time

    Language Link, a USA‐based translation and interpretation company, seeks a DTP Manager to join our Team. This position will be remote. **Education and Experience Requirements** - Experience with localization DTP a must - Previous experience in leading DTP Teams - Previous management experience 3-5 years - Excellent verbal and written communication skills...


  • مصر, Egypt Rawaj - Human Capital Management Full time

    Powered by Rawaj, a leading company in Human Capital Management, Jesr was launched with a purpose to bridge the gap between educational outcomes and labor market needs, to enhance the efficiency of the human workforce as the cornerstone of both the public and private sectors. As a **Senior Marketing Specialist**, you will play a pivotal role in shaping and...


  • مصر, Egypt Guardian Glass Full time

    **Your Job** The Italian Speaker Order Management Specialist is fully responsible for internal Supply Chain Orders and Cases process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes order entry, modification, validation and product availability requests management, urgent order...


  • مصر, Egypt Glyph Language Services Full time

    **Glyph Language Services** is currently seeking a sharp, self-reliant and enthusiastic** **Localization Support Engineer **to join our exceptionally high performing Translation and Localization Team. The Glyph Localization Support Specialist is part of the backbone and powerful arm of the production workflow, prepping localization projects as they come in,...