Customer Support Specialist

3 weeks ago

مصر, Egypt Neo Group Full time

At Neo Group, where passion meets purpose As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our success

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a German speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our German speaking customers.

**Responsibilities**:

- Handle customer complaints and resolve issues effectively.
- Ensure customer satisfaction through professional and courteous communication.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and provide feedback to management.

**Requirements**:

- Fluent in both German and English.
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Confident PC user (aware of cookies/cashу and why/when should clean them).
- Having an experience with crypto is huge plus.
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).

**Benefits**
- Join us on an exciting journey to shape and revolutionize a new brand in the market
- Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being.
- Experience an international work environment with a passionate, motivated and professional team
- Be a part of our modern work environment
- Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you
- Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

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