Supply Chain Case Management Specialist
2 days ago
**Your Job**
The Case management Specialist is fully responsible for internal Supply Chain case management process. This role provides pre-sales and after-sales support and handles end-to-end case management process.
The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of ramadan city, Sharqia, Egypt
**Our Team**
Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping. This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
**What You Will Do**
- Deal with all customer account requests.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
- Support customer facing team by highlighting new prospect opportunities in a timely manner.
**Who You Are (Basic Qualifications)**
- Fluent in English, both written and spoken
- Priveous experience within a customer service role however fresh graduates are also welcome.
- Strong communication and interpersonal skills with an aptitude of building relationships
- Effective organizational skills
- Problem-solving skills
- Proactive, customer focused and results oriented attitude.
- Good PC skills in MS Office
- Ability to effectively question or challenge the status quo.
**What Will Put You Ahead**
- Bachelor's degree
- Experience with Salesforce or any other CRM software
- Strategical thinking and contribution motivation mindset
**Who We Are**
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
LI-MB5
-
Case Management Specialist german Language
4 days ago
مصر, Egypt Guardian Glass Full time**Your Job** The **Case Management Specialist **is fully responsible for internal Supply Chain case management process. This role provides pre-sales and after-sales support and handles end-to-end case management process. The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain...
-
Supply Chain Specialist
7 days ago
مصر, Egypt SSC Egypt Full timeSupply Chain specialist will be in charge of the following activities in a typical implementation project: - Define the technical & functional requirements for the implementation of Purchasing and Inventory Modules. - Preparing technical solution and architecture documents, artifacts, work products and presentations for the customer. - Representing Module...
-
Supply Chain Manager
7 days ago
مصر, Egypt Linah Group Full timeDevelop and implement supply chain strategies, policies, and procedures that align with the overall goals and objectives of the farm company. - Collaborate with cross-functional teams to forecast demand, plan production schedules, and manage inventory levels to ensure timely delivery of products to customers. - Establish and maintain strong relationships...
-
Supply Chain Manager
5 days ago
مصر, Egypt Pipecare Group Full time**PIPECARE Group** of Companies - the leading provider of inline inspection services in Oil&Gas field - is looking for the **Supply Chain Manager**. Supply Chain Manager is pivotal player in the Logistics planning process of the Company. Supply Chain Manager is responsible for overseeing and managing company’s overall supply chain and logistics strategy...
-
Supply Chain Manager
3 weeks ago
مصر, Egypt Top Business Human Resources Full time**Job Description**: - Create the company’s supply chain strategy - Analyze data from shipping and delivering processes to find bottlenecks and other issues - Evaluate and report on KPIs - Monitor logistics to make sure they run smoothly - Maintain supply chain inventory and records - Train and guide employees - Find cost-effective solutions for supply...
-
Supply Chain Specialist
7 days ago
مصر, Egypt Evonik Full timeThe position covers a Supply Chain Specialist role in Egypt RESPONSIBILITIES- Provide advanced product/service information- Record and process customer orders selecting the most appropriate approach based on predefined options- Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately- Make calls (by...
-
Supply Chain Manager
4 weeks ago
مصر, Egypt Top Business Human Resources Full time**Responsibilities**: - Supply chain managers develop and monitor a company’s supply chain strategy. - Improve productivity and efficiency and reduce costs while securing high-quality material for their company. - Analyzing operational performance and resolvingissues. - Collaborate with vendors and suppliers to ensure all operations (e.g. shipping,...
-
Supply Chain Manager
4 weeks ago
مصر, Egypt Elamir Group Full time**job Description.** Follow up on logistics and periodically update the company's inventory. He analyzes the efficiency of operations and undertakes the task of solving operational problems. It also manages relationships with suppliers and communicates with them to organize agreed upon supplies. A supply chain manager maintains inventory that matches the...
-
Supply Chain Manager
3 days ago
مصر, Egypt SSC Egypt Full timeDevelop the company’s supply chain strategy - Analyze data from suppliers and delivering processes to find bottlenecks and other issues - Evaluate and report on KPIs - Monitor demand, supply, production, and logistics to make sure they run smoothly - Manage to maintain supply chain inventory and records - Train and guide employees - Find cost-effective...
-
Supply Chain Manager
1 week ago
مصر, Egypt Employ Me Full timeRaya Food Trading; a subsidiary of Raya Holding for Financial Investments is looking to hire a Supply Chain Manager with the below Responsibilities and Qualifications: - Managing end to end supply chain management’ activities - Manage activities related to strategic or tactical purchasing, material requirements planning, controlling inventory,...
-
Oracle Supply Chain Consultant
2 days ago
مصر, Egypt Antal International Full timeJob Title: Oracle Supply Chain Consultant (Fusion) Location: Cairo, Egypt Company Description: We are a leading IT consulting firm that specializes in providing Oracle-based solutions to businesses across industries. Our team of experts is dedicated to delivering world-class Oracle Cloud solutions that allow companies to optimize their supply chain...
-
Head of Supply Chain
6 days ago
مصر, Egypt Top Business Human Resources Full timeJob Description: - Create the company’s supply chain strategy - Analyze data from shipping and delivering processes to find bottlenecks and other issues - Evaluate and report on KPIs - Monitor logistics to make sure they run smoothly - Maintain supply chain inventory and records - Train and guide employees - Find cost-effective solutions for supply chain...
-
Head of Supply Chain
1 week ago
مصر, Egypt Shift EV Full time## Head of Supply Chain ABOUT SHIFT EV: Shift EV is a fast growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, University of Grenoble,...
-
Inbound Supply Chain Manager
2 weeks ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeOutstanding analytical, problem solving, and organizational skills - Must be detail-oriented with a demonstrated ability to own and follow through on issues Basic understanding in SQL, proficiency in Microsoft Excel and basic programming skills - At least 3-4 years of experience as an Operations/ Planning Manager Job summary If you are an experienced supply...
-
Supply Chain Manager
2 days ago
مصر, Egypt Antal International Full timeA well-established multinational company is looking for a Supply Chain Manager with minimum 8 years of experience within the Pharmaceutical Industry.- excellent leadership is essential as well as being a character of influence. Fluency in English is a must.
-
Head of Supply Chain
7 days ago
مصر, Egypt NCBIS Full time**Job brief** responsible for planning, implementing and monitoring our overall supply chain strategy to ensure maximum efficiency and flawless operation of this department. **Requirements**: - University Graduate - Degree in Supply Chain Management, Logistics, or similar field is a plus - Minimum of 5 years managerial experience in this field - Fluency...
-
Supply Chain Executive
7 days ago
مصر, Egypt Perfect Ideas Recruitment Consultancy Full timeWe are seeking a highly skilled and experienced Executive of Supply Chain Management to join our team. This position is responsible for the Supply Chain Management process. Job Location: Alexandria, Egypt. **ROLE**: - Building strong relationships with 3PL's & Procurement Team. - Working knowledge of WMS Inventory management, Deep dive analysis. - Handles...
-
Supply Chain Manager
2 weeks ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: XX is a leading XX solutions provider that helps patients live healthier lives. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. At XX, We believe in the old saying “To know that...
-
Supervisor, Technical Supply Chain
2 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job Supervisor, Technical Supply Chain **Purpose of the job** coordinate and implement Reverse supply chain process as per company standards and procedures, and set action plan related to Reverse, demand & Supply process for Technical products between Technology, Finance, Suppliers and Procurement, aiming to achieve best results from cost,...
-
Supply Chain Planner
2 weeks ago
مصر, Egypt Cilantro - Delicious Full timeKey Responsbilities: - Working with internal teams to help drive tools and process improvements that affect - planning and category management workflow. - Ensuring the effective alignment of demand and supply with operational capability. - Creating, analyzing, publishing, and managing inventory flow plans. - Running periodical reporting on the department...