Supply Chain Specialist

6 months ago


مصر, Egypt Evonik Full time

The position covers a Supply Chain Specialist role in Egypt

RESPONSIBILITIES- Provide advanced product/service information- Record and process customer orders selecting the most appropriate approach based on predefined options- Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities- Provide exceptional service to customers to encourage continued use of the organization's products/services.

**REQUIREMENTS**:
- At least 3 years of work experience in a supply chain role- Prior knowledge of an ERP system- Sound knowledge in logistics and shipping, in the Egyptian environment- Familiar with the complex regulatory requirements for Egypt- Extensive knowledge of the required Shipping documents for importatian and customs clearance: ACID process, Credit, Bill of Lading, CoA, Airway Bill, Export Letter of Credit orders, preparation of banking documents, etc.- Experience in processing Middle East import shipments is preferred- Good team player, able to work independently and takes initiative to resolve issues- Willing to learn many new tasks and develop minimum technical knowledge of the product line- Meticulous, organized and positive attitude- Good communication and interpersonal skills- Fluency in spoken and written English and Arabic. French is preferred but not mandatory- Knowledge of Financing, Credit Management and Global Trade Services will be advantageous- Applicant should be a resident of Nasr City or nearby

Your Application

careers
- portal
- Further information about Evonik as Employer can be found at


Your Talent Acquisition Manager:
Juliane Ricarda Schreilechner

Company is

Evonik Holding Egypt LLC



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