Order Management Specialist- Fluent English Speaker

5 months ago

مصر, Egypt Guardian Glass Full time

**Your Job**
The Order Management Specialist is fully responsible for internal Supply Chain Orders and Cases process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes order entry, modification, validation and product availability requests management, urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.

It involves the cooperation with customers located in Europe. Order Management Specialist is a key contact between the Inside Sales Coordinators, Supply Chain members and the plants throughout Europe. In that scope, Order Validation Specialist is to identify and understand customer's order needs and provide them with the most suitable solution for their business activities.

**The position is based in 10th of Ramadan city, Sharqia, Egypt and fresh graduates are also welcome to apply.**

**Our Team**

The role will involve the cooperation with customers Order Management Specialist works in close cooperation with Customer Facing, scheduling, demand planning, logistics, production and shipping. Developing customer-supplier relationship in collaboration with Supply Chain streams on the follow-up of customers' orders and requests. This requires an excellent knowledge of the process and to successfully navigate around production and logistics constraints.

**What You Will Do**
- Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management.
- Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between customer facing team and internal teams to ensure customer orders are correctly and timely fulfilled
- Resolve any issues and problems faced by customers
- Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships and business efficiencies.

**Who You Are (Basic Qualifications)**
- Fluent in English, both written and spoken
- Proven previous experience within an Order Management Specialist
- Good communication and interpersonal skills with an aptitude of building relationships
- Effective organizational skills
- Problem-solving skills
- Must be proactive, customer focused and results oriented
- Good PC skills in MS Office
- Ability to effectively question or challenge the status quo
- Deal with all customer account requests.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
- Support customer facing team by highlighting new prospect opportunities in a timely manner.

**What Will Put You Ahead**
- Bachelor's degree
- Experience with Salesforce
- Strategical thinking and ability to take value-based decisions

**Who We Are**

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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