Order Management Specialist

4 days ago


مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time

**Aufgaben**:

- Order Management, Specialist will be providing support to the Ordering and Logistics operations team including Vehicle Ordering, Shipping and Logistics, Damages Claims Handling accurately and timely.
- Main tasks Include
- Vehicles Ordering- Perform the vehicles ordering (SWT) accurately and timely based on Submitted specs and Paint/UPH requirements.
- Monitor vehicle order status SWT system.
- Manage code restriction by communicating with HQ.
- Conduct regular Order Review for smooth running of the production process.
- Monitor allocation monthly and alert the concerned departments for any changes/requests for adjustments

Shipments Planning and Monitoring- Support logistics side regarding the shipments, clearance process and storage.
- Monthly reporting with storage, damages and shipments status and overview.

Damages & Insurance Claims- Update the internal damages database.
- Handling the damages repair orders with dealers network.
- Collect and submit the required documents by the insurance company.
- Communicate and handle damages cases internally with the concerned departments, and externally with the insurance company.

Compliance Assurance- Ensure that all compliance requirements are met and properly documented as per DAG, Mercedes-Benz Cars and MBEg policies

**Qualifikationen**:

- Training and qualification- Bachelor’s degree in Business Administration or any relevant field from a reputable university.

Technical knowledge- Excellent command of MS office (Excel, PowerPoint and Word)
- Good knowledge of relational databases and ability to perform complicated analysis
- Ability to handle multiple projects simultaneously

Soft skills/individual competence- Fluent in English both in written and speaking
- Superior attention to detail under tight deadlines
- Good interpersonal and communication skills, proactive, mature and team player
- Reporting and process management
- Negotiation skills
- Ability to work under pressure
- Excellent presentation skills
- Self-motivated and result-driven attitude
- Organized, effective time management

Experience- 1-3 years of relevant work experience in automotive industry is a plus.



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