Order Fulfilment Specialist
3 days ago
**Your Job**
The Order Fulfilment Specialist is fully responsible for internal Supply Chain Order Fulfilment process. This role provides pre-sales and after-sales support and handles end-to-end order fulfilment process. The role includes: order entry, modification, validation, fulfilment coordination, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' orders and requests. The role will involve the cooperation with customers located in Europe. Order Fulfilment Specialist is a key contact between the Inside Sales Coordinators, SC members and the plants throughout Europe. In that scope, Order Validation Specialist is to identify and understand customer's order needs and provide them with the most suitable solution for their business activities.
**Our Team**
Order Fulfilment Specialist works in close cooperation with Customer Facing, scheduling, demand planning, logistics, production and shipping. Furthermore, Order Fulfilment Specialist is also responsible for quotations and follow-up of projects. This requires an excellent knowledge of the process and to successfully navigate around production and logistics constraints.
**What You Will Do**
- Deal with all customer account enquires from initial request to order processing, right through to invoice stage
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between customer facing team and internal teams to ensure customer orders are correctly and timely fulfilled
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships and business efficiencies.
- Support internal sales team by highlighting new prospect opportunities in a timely manner
**Who You Are (Basic Qualifications)**
- Fluent in English, both written and spoken
- Proven previous experience within an Order Fulfilment role
- Strong communication and interpersonal skills with an aptitude of building relationships
- Effective organizational skills
- Problem-solving skills
- Must be proactive, customer focused and results oriented
- Good PC skills in MS Office
**What Will Put You Ahead**
- Ability to effectively question or challenge the status quo
- What will put you ahead
- Bachelor's degree
- Experience with Salesforce
- Strategical thinking and ability to take value-based decisions
**Who We Are**
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
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