Order Fulfilment Analyst
1 week ago
**Position Snapshot**:
Location: Cairo, Egypt
Company: Nestlé Egypt
1 Year Contract
**Position Summary**:
The Order Fulfillment Analyst is responsible for the effective management of the stock allocation process, including proactively reviewing demand & supply simulations and executing customer behavior analysis. As well as collaborate across market functions to align on actions to mitigate risk and impact, while enhancing the business' ability to provide proactive communication to customers in need for out-of-stock situations.
**A day in the life of...**:
- Analyze data to perform customer behavior trend and risk analysis taking in account inputs from Demand & Supply Planning, Sales, Customer and Service Strategy as well to determine out of stock risks.
- Help drive identification of actions (i.e., maintenance of quota, preventing issues in transportation in case big demand is detected, highlighting if customer didn't submit order despite of forecast).
- Identify the potential mitigation actions required to mitigate out of stock risks. Escalate and engage other functions, when required, to collaborate in determination of mitigation actions.
- Participates in Demand & Supply Review Meetings to support in collaboration and alignment of actions to solve for out-of-stock situations.
- Assign exception codes for unconfirmed orders that require "Customer Contact & Issue Resolution" intervention for customer contact.
- Monitor target achievements and KPIs/PPIs/Health Checks attainment for the function and team.
- Participate in NCE operational review meetings and contribute to continuous improvement of Order Fulfilment process.
**What will make you successful**:
- Bachelor’s degree
- 2-4 years of experience within the field of Supply Chain
- Experience with and strong focus on customers
- Knowledgeable within the fields of Supply Chain and Demand Management
- Strong analytical mindset
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