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6 months ago
**Envision Employment Solutions** is currently looking for a** **SAP Sales & Distribution (SD-OTC) Analyst** for one of our partners, a global leader in the chemical industry field.
**Job Summary**:
The SAP Sales & Distribution (SD-OTC) Analyst plays a crucial role in ensuring the smooth functioning of the Sales and Distribution module within the SAP ecosystem. With a primary focus on providing comprehensive technical support, the analyst is responsible for addressing a wide range of issues and requests related to SD-OTC functionalities. This encompasses troubleshooting issues, promptly resolving incidents, and fulfilling user requests to optimize Sales and Distribution processes. By leveraging deep expertise in the SD-OTC module, the specialist not only resolves immediate challenges but also proactively identifies opportunities for improvement and enhancement.
**Responsibilities**:
- To manage resolution of the incidents by restoring services (Diagnose and resolve incidents promptly L2-L3). If needed escalate to SAP and follow up till reply is received from SAP (L4 in SAP).
- Designing, developing, and implementing WRICEF objects in SAP SD-OTC modules
- Configure and implement SAP S/4HANA solutions within the SAP SD-OTC module to meet business requirements and improve operational efficiency
- Provide ongoing support, troubleshooting, and maintenance of SAP SD-OTC module, including incident resolution and request fulfillment within agreed SLAs, monitoring system performance, and ensuring data integrity.
- Deliver exceptional customer service by ensuring timely responses to inquiries and requests, setting clear expectations, and maintaining a positive and helpful attitude.
- Collaborate with business users to understand requirements and provide solutions within SD-OTC functionalities.
- Fulfill user requests related to SD-OTC configurations and transactional processes.
- Escalate complex or unresolved issues to the appropriate teams or higher-level support as needed, while keeping users informed of progress.
- Conduct testing and validation of SD-OTC module changes, enhancements, and upgrades.
- Identify recurring issues and suggest improvements or solutions to enhance the usability and reliability of SAP SD-OTC module.
- Support the integration between SAP SD-OTC and other SAP modules, as well as with external systems, to support end-to-end business processes.
- Conduct training sessions and workshops for order-to-cash process users to enhance their proficiency in utilizing SAP SD-OTC functionalities.
- Ensure compliance with established policies, procedures, and service-level agreements while maintaining data security and confidentiality.
- Stay updated on SAP SD-OTC functionalities, best practices, and industry trends.
**Requirements**:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 10+ years of experience in SAP SD-OTC module support and troubleshooting.
- Proficiency in SAP SD-OTC configurations, enhancements, and transactional processes.
- Understanding of integration points between SD-OTC and other SAP modules.
- "SAP Certified Application Associate - SAP S/4HANA Sales and Distribution” certification is a plus.
- Basic knowledge of ITIL or similar support frameworks is advantageous.
- Exhibits mastery in SAP SD-OTC functionalities to provide comprehensive support for order-to-cash process users, addressing complex technical challenges efficiently.
- Excellent problem-solving and troubleshooting skills.
- Effective written and verbal communication and stakeholder management abilities.
- Attention to detail and commitment to quality.
- Ability to work independently and in cross-functional teams.
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