Customer Order Administrator

7 months ago


مصر, Egypt Emerson Full time

**Job Summary**

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We take pride in the people who make Emerson great. We believe that bringing together forward-thinking, enthusiastic, and dedicated people from a variety of backgrounds and cultures promotes the birth of new ideas and an exciting energy level. In Emerson, we emphasize managing businesses and operations throughout the world with individuals native to the locale and familiar with the culture, which adds to our process' effectiveness. At Emerson, we are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity.

**In this Role, Your responsibilities will be**:

- Responsible for order entry execution cycle, sorting technical clarifications on order ensuring that the clean order proceeds into manufacturing.
- Order & Shipment Status issues - ensuring that Factory shipments scheduled as per sales POR are on time & shipment status are updated on a weekly basis.
- Track requests, document history and handle status of orders & shipments.
- Ensures that all order specific constraints & achievements are closed for timely & accurate invoicing.
- Ensures adherence to local & international Company trade compliance procedures in connection with all transactions and business practices.
- Continuous active coordination with Factories for on time shipments & issue of overdue & top priority orders for timely& clean execution.
- Facilitate contract review and approval process for quotes and orders in collaboration with the sales and legal team.
- Under general direction, monitor all global order backlog for potential problems where the order fulfilment flow could stall and work with the proper personnel to resolve those problems.
- Liaise with Finance to resolve any invoice discrepancies and help reduce the company DSO levels
- Provide contract management on all orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.
- Fulfil any other reasonable duties as required

**Who You are**:

- You act with a clear sense of ownership.
- You establish clear responsibilities and processes for monitoring work and measuring results.

**For This Role, You Will Need**:

- Graduate in any field with minimum 2 years’ experience in Customer Relationship
- MS Office Skills & experience in ERP software
- Problem Solving Capabilities
- Motivated & Effective in Quick Actions

**Our offer to you**:
We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.


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